Operations Manager, Offer Operations

At Joko, our mission is to we help consumers save time and money when shopping online or in-store.
Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko.
From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it.
Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US.
It’s still day 1, come build the future of shopping with us!

Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. Behind each of these experiences, there's an operational engine that needs to work flawlessly: transactions must be tracked, cashback must be caught, offers must be reliable, and merchants must perform as expected. When this engine breaks, users don't get paid — and trust erodes fast.

Offer Operations owns that engine. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, gift cards, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work.

As an Operations Manager, your main mission is to own one of the processes that decides whether millions of Joko users actually get the cashback they're owed. You'll report to David Le Pahun, our Offer Operations Lead. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.

• Analyse data. You'll build the dashboards that tell you — and everyone else — whether your part of the system is healthy: how many transactions are being correctly tracked and rewarded, what's silently breaking down, whether user experience is suffering.

• Design the process. You decide how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems. A lot of this doesn't have a playbook yet — you'll be writing a good chunk of it as you go.

• Solve problems with technology. A merchant might be showing users a coupon that doesn't actually pay out. A batch of card purchases might not match cleanly to any merchant we track. You'll dig into why, then fix it choosing the right solution for it: automating it with AI, improving one of our internal tools (built on Retool) and if a human is required, you'll build the right playbook to outsource it.

• Manage outsourced resources. You'll manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work is actually good — while juggling several of these issues at once and deciding what matters most.

• Partner cross-functionally. With Product & Engineering when the fix is structural, and with the commercial team when it's really about a merchant relationship.

• Experience: around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment.

• AI-native: you genuinely believe in what AI can do, and you already use it as part of how you work — not as a buzzword, but as a real way to automate the repetitive parts of your job and move faster on the rest.

• Ops mindset: you think in systems — monitoring → detection → investigation → resolution → prevention. You instinctively look for what can break and build safeguards so it doesn't happen again.

• Tech acumen: you're comfortable in a technical environment — tracking, APIs, integrations — and can hold your own in a conversation with Engineering.

• Analytical skills: you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.

• Attention to detail: the devil is in the details, and you have a talent for spotting flaws where others don't.

• Communication: clear written and verbal communication skills; you're not afraid to defend your decisions with demanding stakeholders (including merchants and the outsourced teams you'll be directing).

• Education: Top-tier engineering or business school background. International experience and a double degree are a clear plus.

• Languages: fluent in written and spoken English. Mastering French is not required.

(Some of the benefits listed below are available to full-time positions only)

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

• Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.

• Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year.

On top of that, we offer plenty of perks:

• 💸 Top-market compensation

• 📈 Equity for everyone with the chance to own a piece of what you build

• 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills

• 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings

• 💪 Contribution to your ClassPass subscription

• 🍼 8-week leave paid 100% for the second parent

• …and much more, check the full list here!

1. Intro call: Quick screening with the Hiring Manager or the Talent team.

2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams).

3. Step 2 – Role-specific assessments

   • For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design).

   • For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool).

4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder.

5. References: Up to 3 calls with former colleagues or managers.

☕ You may also be invited for coffee with team members to get a feel for our culture.