Operations Manager - London Office (EMEA)

Purpose

Provide day-to-day leadership and operational oversight for WALT Labs’ EMEA headquarters.

This person ensures the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad. The Operations Manager must be confident, emotionally intelligent, and comfortable enforcing accountability across senior personalities, including technical leadership.

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Core Responsibilities:

Leadership & Culture

• Serve as the stabilizing presence in the office—calm, credible, and consistent.
• Act as an extension of the CEO’s leadership philosophy: direct, fact-based, and execution-focused.
• Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels.
• Protect organizational focus by separating business priorities from personality friction.

Operational Execution

• Own daily rhythm: attendance, workspace readiness, partner visits, and internal events.
• Oversee logistics for visiting Google Cloud teams, workshops, and client sessions.
• Coordinate with Finance (CFO) on vendor payments, budgets, and office expenses.
• Maintain basic compliance with UK HR, payroll, and immigration partners (Buzzacott / Birketts / MGA).
• Track and report regional OKRs, utilization, and delivery health in Salesforce and 15Five.

People & Communications

• Support onboarding and offboarding of EMEA hires and contractors.
• Maintain weekly one-pager to the CEO summarizing: office attendance, morale signals, delivery blockers, and Google engagement activity.
• Build trust with engineering and delivery leads to surface issues early—especially where tone, escalation, or cross-cultural friction arise.

Partner & Client Presence

• Host Google FSR/FSMs and clients professionally; manage scheduling, meeting prep, and hospitality.
• Ensure every partner visit and client touchpoint is logged, followed up, and visible to global leadership.
• Reinforce WALT’s reputation for responsiveness and operational maturity.

Experience

• 5–8 years in operations, HR business partnering, or professional-services coordination within a high-growth tech or consulting environment.
• Composure: Unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
• Emotional Intelligence: Reads tone and intent quickly; adjusts approach to keep collaboration productive.
• Execution Discipline: Keeps systems, documentation, and follow-through tight; drives completion rather than consensus.
• Cultural Bridge: Understands both US and UK workplace norms; comfortable translating between them.⸻Success Metrics

• Private Medical Insurance
• Paid Time Off
• MacBook Laptop
• Real Transparency into the Company
• Hybrid work flexibility