Senior Operations Analyst

Position Summary

vHive is looking for a highly capable and proactive Operations Manager to join our growing team in Pune. This role is central to managing and optimizing day-to-day operations tied to our digital twin product delivery, ensuring high-quality execution at scale.

We are not looking for just a data analyst, we need someone with real operations leadership experience who can manage vendors, optimize workflows, and confidently make operational decisions. The ideal candidate thrives in a data-driven environment, understands the bigger picture of business operations, and brings a hands-on approach to performance tracking, process improvement, and vendor coordination.

This is a high-trust position: you will take ownership of a key system used to monitor and report company-wide operational KPIs. You will be responsible for maintaining smooth operational performance and promptly raising alerts through the appropriate channels when needed.

Key Responsibilities

1. Vendor Management

• Establish and maintain strong relationships with vendors to ensure timely, high-quality data product deliveries.
• Manage vendor work orders and purchase orders, ensuring compliance with service-level agreements (SLAs).
• Collaborate with vendors on delivery schedules and project priorities.

2. Workflow & Process Improvement

• Identify bottlenecks and implement enhancements to streamline workflows.
• Own and continuously improve the PO system for data annotation work.
• Develop dashboards and tools for operational visibility and issue resolution.
• Drive end-to-end process improvements with a focus on speed, accuracy, and scalability.

3. Performance Monitoring & Reporting

• Develop, monitor, and report on key performance indicators (KPIs) and SLAs.
• Generate insights and reports that support strategic decision-making.
• Track team and vendor performance to support continuous improvement efforts.
• Manage resource allocation to align with project timelines and quality goals.

4. Data-Driven Decision Making

• Use data and predictive analytics to anticipate workflow challenges and proactively address them.
• Collect, analyze, and present operational insights for continuous improvement.
• Collaborate with cross-functional teams to apply data insights across departments.

5. Leadership & Ownership

• Take ownership of workflow management systems and contribute to their evolution.
• Ensure all operational practices align with broader business objectives.
• Lead with confidence, especially in ambiguous or high-pressure situations.

Foster a collaborative and accountable team environment.

What We're Looking For

We are not looking for someone who only knows the theory of KPIs and SLAs—we want a hands-on operator who has built and run processes at scale.

We're open to candidates with:

• An MBA and 4–5 years of relevant operations experience, OR
• 8–10 years of direct, hands-on operations experience without an MBA

More importantly, we value:

• Trustworthiness, good judgment, and emotional intelligence
• A collaborative and solution-oriented mindset
• The ability to clearly communicate ideas and drive outcomes
• A personality fit that aligns with our culture—we’ll support your growth if you bring the right attitude and aptitude

Qualifications

Basic Requirements

• 5+ years in an operations management or analyst role in a tech or software company
• 2–3 years of experience in 3D data annotation or related fields
• Bachelor's degree in IT, Computer Science, Data Science, or similar
• Proficiency in tools like Jira Service Management, and workflow tracking dashboards
• Strong communication skills in English (written and verbal)

Preferred Requirements

• MBA or Master’s degree in a relevant field
• Experience working with international, cross-functional teams
• Knowledge of ERP systems like NetSuite
• Previous work in start-up environments where you have built systems from the ground up
• Strong grasp of digital twin technologies, 2D/3D CAD, and photogrammetry

• Experience monitoring SLAs/KPIs and leading performance-based vendor management
• Operational troubleshooting and continuous process optimization skills
• Familiarity with Agile software delivery environments and operational workflows
• Strong collaboration across platforms like Zoom, Slack, and WhatsApp

Join us in shaping the future of digital twin solutions. If you're a proactive, operations-driven leader with a passion for efficiency and quality, we want to hear from you.