Operations Manager, Inbound

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

The Inbound Operations Manager will be responsible for overseeing the inbound logistics, receiving, and inventory management functions in a high-volume e-commerce fulfillment center. This role ensures the smooth and efficient flow of products from suppliers to the warehouse, maintaining optimal inventory levels and accurate stock records. The manager will lead a team, collaborate across departments, and leverage technology to meet operational goals while optimizing processes to enhance productivity and cost efficiency.

KEY RESPONSIBILITIES

• Manage the entire inbound operation, including receiving, unloading, sorting, and storing products efficiently.
• Ensure that products are received according to schedules, inspections are performed to check for damages or discrepancies, and inventory is recorded accurately in the warehouse management system (WMS).
• Ensure the correct labeling and organization of products for easy retrieval during the picking and packing process.
• Lead and supervise a team of inbound associates, including training, performance management, and ensuring adherence to safety protocols and operational standards.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Create and maintain shift schedules, ensuring appropriate coverage and optimizing workforce efficiency.
• Oversee the accurate tracking of inbound inventory, ensuring it is stored in proper locations.
• Work closely with the inventory management team to reconcile any discrepancies between physical inventory and system counts.
• Implement best practices for inventory accuracy, shelf organization, and FIFO (First In, First Out) management.
• Develop and implement strategies to improve inbound workflows, reduce bottlenecks, and increase throughput.
• Use data analysis and key performance indicators (KPIs) to monitor inbound operations and identify opportunities for improvement.
• Collaborate with cross-functional teams (such as procurement, outbound, and IT) to streamline processes and resolve any operational issues.
• Maintain strong relationships with suppliers and carriers to ensure timely and accurate deliveries.
• Communicate with vendors regarding delivery schedules, shipments, and order discrepancies.
• Coordinate with transportation and logistics teams to ensure smooth deliveries and minimize delays.
• Ensure all inbound processes adhere to health and safety regulations, as well as company policies.
• Enforce proper handling procedures for hazardous materials (if applicable) and ensure compliance with environmental guidelines.
• Conduct regular safety audits and address any hazards or potential risks in the warehouse.
• Generate and analyze reports on inbound performance, inventory levels, and other KPIs to ensure operational goals are met.
• Provide recommendations and updates to senior management regarding inbound performance and operational challenges.
• Monitor the efficiency and cost-effectiveness of inbound transportation routes and systems.
• Leverage warehouse management systems (WMS) and other technologies to optimize inbound workflows and inventory accuracy.
• Stay updated on emerging technologies and trends in e-commerce fulfillment to drive efficiency in inbound operations.

KEY SKILLS & QUALIFICATIONS

• Bachelor’s degree in Supply Chain Management, Operations, Logistics, or a related field. Relevant work experience may substitute for formal education.
• Minimum of 5 years of experience in warehouse or logistics management, with at least 2 years in a supervisory or managerial role.
• Previous experience in e-commerce fulfillment or distribution centers is highly preferred.
• Knowledge of warehouse management systems (WMS), inventory control systems, and other warehouse software tools.
• Proven track record of leading teams and improving operational processes.
• Strong leadership and team management abilities.
• Excellent problem-solving skills and the ability to adapt to changing circumstances.
• Effective communication skills, both verbal and written.
• Detail-oriented with a strong focus on accuracy and efficiency.
• Strong organizational and multitasking skills to manage multiple priorities.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Google Suite.

PHYSICAL REQUIREMENTS

• Ability to work in a fast-paced, high-volume environment.
• Must be able to lift and carry products weighing up to 50 lbs. as needed.
• Comfortable working in a warehouse environment with potential exposure to noise, temperature fluctuations, and moving equipment.

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