Operations Manager III

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, Controlled ensures the highest degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world.

POSITION PURPOSE:

The Operations Manager III is a leadership role that oversees teams, day-to-day operations and quality programs of a portfolio of customer accounts, areas, multi-location sites and/or regions.  The role is responsible for managing, defining, coordinating and facilitating projects, and ensuring operational excellence, as well as building and maintaining a strong culture and maintaining the core company values.

MAJOR AREAS OF RESPONSIBILITY:

• Supervise, plan and coordinate customer/regional operations.
• Staff development in areas such as training, technical skills, safety, and performance management.
• Assist in recruiting/hiring/onboarding of new team members.
• Complete annual performance reviews and provide professional development opportunities.
• Monitor and maintain budgeted labor hours at assigned sites/accounts/regions
• Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings.
• Manage cross-functional team resources appropriately to ensure effective team performance and achieve goals.
• Plan, organize and lead projects to improve efficiency and productivity and identify/implement best practices.
• Identify and resolve technical, procedural and equipment issues that hinder cleaning performance.
• Follow Good Manufacturing Practices where applicable.
• Represent the company at customer meetings and perform quarterly business reviews with key clients
• Partner with the Business Development team to generate regional revenue growth   
• Identify/seek expansion opportunities within existing customer portfolio
• Ensures accurate time/attendance recording and labor law compliance.
• All other duties as defined by your supervisor

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree and 7+ years (10+ years in lieu of bachelor’s degree) of experience in facilities, production, manufacturing, janitorial, cleaning, hospitality or related field
• 5+ years prior experience managing supervisory level staff and an hourly labor force
• 5+ years direct business operations experience
• Strong P&L & Financial reporting experience
• Relationship management/business development experience
• Leadership and team development abilities
• Demonstrate excellent written and verbal communication skills
• Demonstrates excellent documentation skills, and adhere to all regulations
• Demonstrates excellent problem solving/issue resolution skills
• Ability to stay calm and rational under pressure
• Adheres to all policy and conduct standards and embraces the culture of CCS
• Must have a high level of attention to detail and excellent time management skills

PHYSICAL REQUIREMENTS:

Required to spend on-the-job time on the following physical activities:

• Operate a motor vehicle
• Stand – Walk – Lift – Climb – Talk - Hear
• Use hands to finger, handle or feel - Reach with hands or arms

The Weight or Force requirement in this position is: Up to 30 pounds

VISION REQUIREMENT:

• This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Controlled Contamination Services is an equal opportunity employer – vets/disability