Operations Manager (Contractor)

Hi, we’re token.com. Our goal is to create a world where money can flow effortlessly into the things people truly care about. token.com is the fun, simple and social platform to discover and invest in the game-changing ventures of tomorrow. At token.com we recognise the positive value of diversity, we promote equality and challenge discrimination. We actively encourage job applications from people of all backgrounds.

We’re a high-performance team of around 50 people. We have freedom and responsibility, a culture that encourages innovation, offers ownership and embraces knowledge sharing. We are now working as a team first, remote friendly company, arranging monthly get-togethers and regular team offsites. We also have co-working options for collaboration and socialising. 

We are looking for an Operations Manager on a contract basis to ensure operational excellence! This role supports key departments such as Marketing and Finance, enabling them to achieve their strategic objectives through effective collaboration and resource management. By developing and implementing policies, improving workflows, and leveraging data-driven insights, the role ensures the company operates at peak performance.

This position also plays a critical role in mitigating operational risks, managing vendor and partner relationships, and supporting the company’s growth initiatives, including international expansion. Ultimately, the role serves as a bridge between strategy and execution, aligning operational efforts with the company’s vision to deliver sustainable growth, customer satisfaction, and market leadership.

What you’ll be doing: 

• ⁠Supporting departments: Overseeing the company's daily operations and supporting the work of the Senior Leadership Team
• ⁠Improving efficiency: Maintaining and increasing the efficiency of the business.
• ⁠Developing strategies: Developing and implementing operational procedures and policies, and strategizing process improvements⁠ ⁠
• Monitoring performance: Evaluating performance by analyzing data and metrics, and monitoring product performance and customer satisfaction
• ⁠Anticipating risks: Anticipating and tracking operational and tactical risks 
• ⁠Managing vendors: Managing relationships with partners and vendors
• Participating in expansion: Participating in international expansion activities like setting up new entities, navigating the regulatory landscape and corporate alliances

What we’re looking for: 

• Having worked in a B2C start-up environment helping it scale-up.
• 5-10 years of experience in operations management or a related role, ideally in a high-growth start-up.
• Ideally, you have worked in a crypto native startup, and understand similar companies' complexities.
• Cross-Functional Experience: Proven success in working with Marketing, Sales, and Finance teams to achieve business objectives.
• Demonstrated track record of implementing process improvements that led to measurable results.
• Experience managing external vendor & partner relationships to ensure delivery of value.
• Prior involvement in setting up entities or operations in new regions, including navigating regulatory landscapes.
• Hands-on experience in using performance data and metrics to evaluate and improve operations.
• Close attention to detail to ensure high standards of operation.
• Collaborative & adaptable: Values teamwork and excels in building strong working relationships & communication across departments. Thrives in dynamic, fast-paced environments and is quick to adapt to changes.
• Customer-Centric: Always considers customer satisfaction as a priority in decision-making.
• Results-Driven: Focused on achieving measurable outcomes aligned with company goals.
• Strategic Planning: Ability to develop and implement strategies that align with business goals.
• Risk Management: Skilled at identifying and mitigating operational risks.
• Expertise in guiding teams through organizational changes.
• Negotiation skills: Ability to negotiate contract renewals with significant savings to the business.