Old Town Trolley tours of St. Augustine voted BEST EMPLOYER!
Named one of the Top 3 Employers and Best Leadership in St. Augustine. Proud winner of the Chamber Member of the Year and Florida’s First Coast Tourism Impact Award. Join the team everyone's talking about!
Position Summary
As directed by the Operations Manager, this position will assist the Operations Manager and support the operation in general. As a support person to the this position will help in the managing of the logistical aspect of the daily tour operation, Amphitheater concert events, STAR Shuttle, and Night of Lights operations, and assist in directing activities related to dispatching and managing the tour and shuttle loops and charters in the transportation operations along while keeping the company’s mission to be the Nation’s Storyteller®.
Employee Benefits:
- Competitive pay and paid training: $55K per year.
- All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
- All FT, PT and Seasonal employees are eligible for: paid sick time, 401K plan with company matching*, fun and upbeat work environment with various award and recognition celebrations throughout the year, First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%), discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, San Antonio, St. Augustine, Savannah and Washington, DC since 1980!
Start your new Career With Us Today!
*Eligibility requirements may apply
RequirementsEssential Functions
- Assist the Operations Manager to plan and organize workloads and staff assignments/schedules to ensure the more effective use of our staff.
- Assist with opening and closing procedures and Manager-on-Duty duties when assigned.
- Maintain a safe work environment by working with your local Safety Officer, Operations Manager, General Manager, and the Corporate Risk Management and Safety Department to ensure compliance with DOT, OSHA, ADA, and federal, state, and local regulations.
- Assist the Operations Manager and General Manager in maintaining effective working relationships with client groups and audiences, government officials, and media representatives. Use these relationships to develop new business opportunities, determine the best way to communicate publicity information to them, and drive sales.
- Manage the logistical aspects of the daily tour, Amphitheater concert event, STAR Shuttle, and Night of Lights operations. Opening procedures, ensuring everything is ready for that day. Manage loop and charters and dispatch the tour and shuttle loops efficiently and effectively.
Required Knowledge, Skills, and Abilities
- Ability to work independently over long periods of time and in groups within the scope of established rules and regulations.
- Knowledge of administrative and clerical procedures and systems such as Microsoft word processing, Excel spreadsheets, Outlook email, managing files and records, and other office procedures and terminology.
- Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Ability to establish and maintain professional and effective working relationships with employees, supervisors, other departments, and external entities.
- Ability to express oneself clearly and persuasively, demonstrate group presentation skills and ability to conduct meetings.
Qualifications
- High school graduate or equivalent.
- Valid Florida Class C or higher CDL with passenger and air brake endorsements. (Will train to acquire a CDL. Must obtain a CDL in the first month of employment.)
- Acceptable driving record for the past three years.
Other Requirements
- Must pass pre-employment MVR/ background check and substance abuse testing.
- Valid DOT physical required.
- Have a passion for helping people and making their St Augustine experience a memorable one.
- City of St Augustine Tour Guide License
Skills Required
- High school diploma or equivalent.
- Valid Florida Class C or higher CDL with passenger and air brake endorsements (must obtain within first month; employer will train).
- Acceptable driving record for the past three years.
- Pass pre-employment MVR, background check, and substance abuse testing.
- Valid DOT physical required.
- City of St Augustine Tour Guide License.
- Knowledge of Microsoft Word, Excel, and Outlook and general administrative/clerical procedures.
- Knowledge of customer service principles, customer needs assessment, and evaluating customer satisfaction.
- Ability to work independently and in groups within established rules and regulations.
- Ability to establish and maintain professional working relationships and conduct meetings and presentations.
What We Do
Historic Tours of America, Inc., the Nation’s Storyteller, is dedicated to providing historically immersive vacation experiences. With 39 unique brands across nine cities—Boston, MA; Key West, FL; Charleston, SC; Nashville, TN; San Antonio, TX; San Diego, CA; Savannah, GA; St. Augustine, FL; and Washington, DC—we bring history to life through our trolleys, street trains, high-speed ferries, themed retail stores, festival marketplaces, and other iconic attractions. Our strategy is to build on the strength of the Historic Tours of America brand while focusing on heritage tourism. We prioritize guest communication and satisfaction, product value, high-quality vehicles, and industry trends to drive profitable growth in our existing locations and expand into new vacation destinations nationwide. Our invitation to “See The Best First” is built on your trust in us to make the most of your valuable vacation time. We understand how precious leisure time is, which is why we proudly offer a 100% satisfaction guarantee.* Every Historic Tours of America CASTmember is committed to ensuring an unforgettable experience and working to Make Your Vacations Better!
