Operations Manager - AI Operating Group

About the Role 

MGT is hiring an Operations Manager to support our AI Operating Group (AI OG). 

This role is focused on the people, process, and operational coordination functions that keep the organization running effectively day to day. The Operations Manager will lead recruiting coordination, staffing support, utilization and hours tracking, onboarding logistics, operational reporting, and internal process management across the team. 

This is not a product management or technical delivery role. We are looking for someone with strong operational instincts who enjoys creating structure, managing workflows, improving processes, and keeping teams organized in fast-moving environments. 

The right person for this role is highly organized, detail-oriented, proactive, and comfortable balancing multiple priorities at once. Experience in recruiting operations, HR operations, workforce planning, staffing coordination, business operations, or professional services operations is highly relevant for this position. 

You will work closely with leadership and team members to support hiring processes, resource coordination, operational reporting, and internal team operations as the organization continues to grow. 

What You'll Do 

• Lead recruiting operations for the AI OG, including candidate pipeline management, interview coordination, scorecard tracking, and offer logistics 

• Own staffing operations, including tracking team capacity, supporting resource allocation decisions, and maintaining visibility into who is working on what 

• Manage hours auditing and financial reporting across the group, ensuring accuracy in time tracking systems and flagging variances for leadership 

• Build and maintain operational processes, templates, and documentation that scale as the team grows 

• Coordinate onboarding and offboarding workflows for team members 

• Support project leads with operational logistics on active client and internal engagements 

• Serve as a point of contact for cross-functional coordination between the AI OG and broader MGT teams 

• Identify process gaps and proactively propose solutions before they become problems 

Required Qualifications 

• 3+ years of experience in operations, project coordination, or a similar role; consulting or professional services environment preferred 

• Strong organizational skills with a track record of managing multiple workstreams simultaneously 

• Experience with recruiting coordination or HR operations 

• Familiarity with time tracking or resource management tools and financial reporting processes 

• Excellent communication skills; you will work across all levels of the organization, from analysts to senior leadership 

• High attention to detail and a bias toward documentation and process clarity 

• Ability to operate independently and make sound judgment calls with minimal oversight 

Preferred Qualifications 

• Experience supporting a technical or consulting team in an operational capacity 

• Familiarity with applicant tracking systems (ATS) or recruiting platforms 

• Exposure to staffing models, utilization tracking, or professional services finance 

• Comfort working in ambiguous, fast-changing environments where the playbook is still being written 

NOTE: We currently do not accept candidates who require sponsorship, nor are we able to provide sponsorship opportunities to candidates. 

Location: Positions are available in Salt Lake City, Utah or Washington, D.C. 

Salary Range: $100,000-$120,000