The Role
The Operations Manager will lead distribution center operations, drive performance, develop team leaders, and ensure customer satisfaction through efficient execution and continuous improvement.
Summary Generated by Built In
At FCP Euro, Operations Managers do more than run shifts. They build teams, improve systems, and help deliver the final touchpoint in the customer experience. FCP Euro is not a traditional fulfillment environment. Every order we ship represents trust from a customer who expects the right part, on time, with zero excuses. That means this role is about more than output. It is about building teams, improving systems, and creating customer experience worthy of the brand.
Reporting to the Director of Northeast Operations, the PM Operations Manager is responsible for leading day-to-day distribution center operations, developing Assistant Operations Managers, Team Leads, and front-line associates, and driving performance across safety, quality, cost, delivery, and customer experience. This role is built for a strong, hands-on leader who thrives in a fast-paced, high-volume, high-SKU environment and knows how to balance people leadership with operational discipline.
FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.
We are looking for a leader who wants to raise the bar, develop people, challenge the status quo, and build a brand-new part of our operation. As our business grows, we are building an operation to effortlessly absorb future demand; this role will spearhead and formalize our PM operations. Responsibilities and Duties
Operational Leadership & Execution
Benefits & Perks
Compensation
This is an exempt salaried role with a base salary of $95,000 - $115,000 depending on experience, with a total compensation opportunity of $104,000 to $125,800 annually.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
Reporting to the Director of Northeast Operations, the PM Operations Manager is responsible for leading day-to-day distribution center operations, developing Assistant Operations Managers, Team Leads, and front-line associates, and driving performance across safety, quality, cost, delivery, and customer experience. This role is built for a strong, hands-on leader who thrives in a fast-paced, high-volume, high-SKU environment and knows how to balance people leadership with operational discipline.
FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.
We are looking for a leader who wants to raise the bar, develop people, challenge the status quo, and build a brand-new part of our operation. As our business grows, we are building an operation to effortlessly absorb future demand; this role will spearhead and formalize our PM operations. Responsibilities and Duties
Operational Leadership & Execution
- Lead weekly and daily distribution center PM operations to ensure safe, accurate, and efficient execution of the business plan.
- Deliver results against key performance indicators, including Perfect Order Rate (POR), variable cost per line item (VCPL), on-time shipments, defect reduction, aged orders, throughput, and labor productivity.
- Build and manage labor plans that align staffing with forecasted demand, control overtime, and maintain service levels.
- Ensure internal and external SLAs are consistently achieved through disciplined execution, follow-through, and issue resolution.
- Monitor operational performance in real time, identify gaps quickly, and take decisive action to keep teams on plan.
- Own the total PM operation, including: Inbound, Outbound, and Inventory Counts teams; 30+ associates.
- Hire, build, and expand the PM team across Inbound, Outbound, and Inventory Count to optimize the operation for future schedule adjustments across 7 days
- Work closely with AM leadership for successful shift handoff and strategy.
- Lead, coach, and develop Assistant Operations Managers, Team Leads, and front-line associates to build a strong leadership bench and a high-performing operation.
- Set clear expectations, provide direct and timely feedback, and hold teams accountable to performance, behavior, and safety standards.
- Foster a positive, feedback-rich culture built on trust, ownership, collaboration, and continuous learning.
- Create an environment where employees feel supported, challenged, and motivated to grow.
- Partner with cross-functional leaders and support teams to strengthen communication, improve execution, and elevate the employee experience.
- Drive initiatives that improve safety, quality, productivity, labor efficiency, and delivery performance.
- Standardize and refine work methods across shifts to improve consistency, reduce variation, and increase throughput.
- Use data, root-cause thinking, and frontline observations to identify bottlenecks, eliminate waste, and solve operational problems.
- Lead process improvements that strengthen customer-facing accuracy and improve overall cost-to-serve.
- Champion a culture of operational excellence where continuous improvement is part of the daily rhythm of the business.
- Keep customer experience at the center of decision-making by ensuring the operation delivers speed, accuracy, and reliability every day.
- Support a fast-moving automotive business with a complex catalog and high SKU count, where execution quality directly impacts customer trust.
- Help build an operation that can scale with the company’s continued growth while maintaining a high standard for service and team performance.
- 6+ years of leadership experience in a distribution center, fulfillment center, or operational management environment.
- Were looking for builders who can both manage existing processes and create future standards.
- Strong preference for experience in picking, packing, and shipping operations.
- E-commerce fulfillment or distribution center experience strongly preferred.
- Experience managing in a high-volume, high-SKU environment.
- Experience leading front-line teams and developing emerging leaders.
- Strong working knowledge of warehouse management systems, operational reporting, and performance metrics.
- Demonstrated ability to use data to drive decisions, improve performance, and solve problems.
- Experience with Lean, Six Sigma, or other continuous improvement methodologies preferred.
- Proven ability to operate effectively in a fast-paced environment with shifting priorities and high standards.
- Strong communication, coaching, and accountability skills.
- Comfortable working cross-functionally with HR, Safety, Facilities, Inventory, and other support teams.
- Proficiency with Google Workspace
- Flexibility to work weekends, nights, holidays, or extended hours as business needs require.
- Bilingual in Spanish preferred
- Automotive, aftermarket, parts distribution, or other complex inventory experience is a plus.
Benefits & Perks
- Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution.
- 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays
- 401 (k) with Company deposit and match.
- Discounted prices on our catalog of European car parts!
Compensation
This is an exempt salaried role with a base salary of $95,000 - $115,000 depending on experience, with a total compensation opportunity of $104,000 to $125,800 annually.
FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.
Skills Required
- 6+ years of leadership experience in a distribution center or operational management
- Experience in picking, packing, and shipping operations
- E-commerce fulfillment or distribution center experience
- Strong working knowledge of warehouse management systems and performance metrics
- Experience with Lean, Six Sigma or continuous improvement methodologies
- Strong communication, coaching, and accountability skills
- Bilingual in Spanish preferred
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The Company
What We Do
FCP Euro was established by Harry & Kathy Bauer in 1986 as a small brick and mortar auto parts store in Groton, CT. Transitioned to an online store in 2001 by their son Nick Bauer & friend Scott Drozd, we have grown to become a leading eCommerce provider of Genuine, Aftermarket, OEM, and Performance parts for European cars. Throughout our journey the company’s values have remained the same: sell only the highest quality replacement parts, provide unparalleled customer service, and offer the do it yourself enthusiast technical support to help fix and maintain their vehicles. Today, FCP Euro has grown to over $100 million in annual sales funded through the continuous reinvestments of its profits. On our website, we maintain a sharp focus on high-quality parts of all quality tiers. We’ve committed ourselves to building a culture of service, quality, and continuous improvement - because we know that if our employees care deeply about our products, it will be reflected in what our customers receive. In Milford, CT, our total of 100,000 square feet FCP Euro Distribution Center space between two locations stocks over $15 million of inventory and has developed a highly efficient distribution model that has the ability to ship out almost all orders placed within 24 hours. Everything sold by FCP Euro is backed by an industry-leading comprehensive, Lifetime Replacement Guarantee - including wear and tear items like wiper blades, brake pads, and more. We can do this because we’ve spent over a decade tirelessly cataloging our own products with precise and accurate fitment data, checking quality of every single brand line and part, and constant development by our products team.
