Operations & Logistics Specialist

JOB PURPOSE

To provide ongoing inventory management, project management, and administration support to the Good Hearts Gear (GHG) Production, Sales, and Management teams, and to deliver strategic support to manufacturing partners, logistical partners, and clients. This role ensures optimal inventory management, and clear cross‑team and partner communication by coordinating projects, streamlining processes, maintaining accurate records and driving continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Operations & Logistics Specialist shall:

• Manage inventory within assigned systems, maintaining accurate on-hand quantities, performing regular cycle counts, and executing adjustments as needed to reconcile discrepancies.
• Create, issue, and track purchase orders (POs); maintain PO documentation.
• Operate NetSuite and other assigned financial and ERP systems for inventory tracking and reporting.
• Monitor inventory and produce regular reports and dashboards for Production, Sales, and Management teams.
• Organize meetings by creating agendas, attending the meetings, crafting action items, and effectively following up on behalf of the President. Will include usage of assigned Project Management tool such as Monday.com or other.
• Serve as primary administrative support for project management activities, including project plans, timelines, meeting coordination, status tracking, and stakeholder communication. Attend all pertinent meetings for accurate note and record taking. Provide necessary follow-up for timely completion of duties, projects, and cross-company communications.
• Assist Account Manages with management of in-location client stores: inventory replenishment, merchandising standards, inventory audits, transfers, and reconciliation of store-level sales and stock.
• Provide point-of-sale (POS) device support for clients: device setup, basic troubleshooting, escalation to POS vendors/IT, and end-user training/documentation.
• Escalate operational risks, supply interruptions, or significant discrepancies to management promptly and recommend corrective actions.
• Ensure adherence to good safety procedures.
• Perform other duties as directed by the President of Good Hearts Gear.
• Follow federal and state laws, as well as company policies.

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required personnel so classified.

SKILLS AND KNOWLEDGE

• Administrative Skills: Proficiency in tasks like data entry, flyers and managing correspondence.
• Time Management: Efficiently managing time to handle multiple administrative duties.
• Technical Skills: Computer skills in such areas as word processing, spreadsheets, and visual presentations. Highly proficient in use of Microsoft Office, Outlook, SharePoint, Adobe, Ecommerce, website searches, AI and appropriate cloud-based applications.
• Excellent interpersonal skills: Being courteous, professional, and helpful in order to build good relationships with colleagues and manage task list.
• Detail Oriented: Ensuring accuracy in clerical tasks and maintaining organized records.
• Adaptability: Flexibility to handle various tasks and adapt to changing business needs.
• Bi-lingual preferred.

JOB REQUIREMENTS

• Administrative: 2 years (Preferred)
• Marketing: 2 years (Preferred)
• NetSuite: 2 years (Preferred)
• Such alternatives to the above requirements as GOOD HEARTS GEAR may find appropriate and acceptable.
• Possible travel required to off-site locations including overnight trips.

WORK ENVIRONMENT

While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter:

Interior air-conditioned environment

Noise level is usually quiet to moderate

Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the Operations & Logistics Specialist's job.

PHYSICAL DEMANDS

• No physical exertion required.
• Travel within or outside of Florida.
• Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with Good Hearts Gear salary and benefit policy. Length of the work year and hours of employment shall be those established by Good Hearts Gear.

FLSA OVERTIME CATEGORY

Job is non-exempt subject to the minimum wage and overtime provisions of the Fair Labor Standards Act.

EVALUATION

Performance will be evaluated in accordance with Good Hearts Gear' policy.

DECLARATION

The Good Hearts Gear Employee Services Department retains the sole right and discretion to make changes to this job description. Any employee making changes unauthorized by Employee Services Department will be subject to disciplinary action up to and including termination.