Operations Lead

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io. 

ROLE OVERVIEW

Reporting to the Site Director, the Operations Lead at BioLabs Heidelberg will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Heidelberg ecosystem.

RESPONSIBILITIES

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience.

• Oversee new member onboarding, including orientation and integration into the BioLabs community. 

• Manage front desk reception and serve as the primary contact for members and visitors. 

• Maintain accurate site databases, contact directories, and mailing lists. 
• Curate and manage café and food service offerings within budget. 
  

• Develop and manage site communications, including newsletters, brochures, and social media content. 

• Produce marketing materials that can be utilized across channels. 

• Plan, market, budget, and host internal and external events, including sponsor and community programs. 

• Support shipping and receiving, vendor management, and special projects as needed. 

• Partner with Operations teams across the BioLabs network to standardize systems and processes. 

• Perform other duties as assigned. 

QUALIFICATIONS

• A completed vocational qualification, university degree, or equivalent professional experience in a relevant field.  

• 2+ years of experience in a professional work environment. 

• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus. 

• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint). 

• Customer service-focused, organized, and adaptable, with a strong work ethic and ability to prioritize multiple projects.

• Excellent written and verbal communication skills in German and English.

• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus. 

• Willingness to attend after-hours events. 

• Ability to lift and carry a minimum of 12 kg and stand for extended periods. 
• Willingness to travel domestically as required.

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