Making Canada a safer place to live and work for over 90 years.
As Canada's trusted safety partner since 1935, we work alongside customers coast to coast to help ensure people return home safely at the end of every shift.
Are you the person people turn to when something needs to get done?
Levitt-Safety is looking for an Operations Lead to support our Atlantic Canada operations. This is a hands-on role working across Customer Service, Service Administration, Warehouse and Branch Operations to keep priorities moving, resolve issues and support a great customer experience.
If you're an experienced customer service, service administration or operations professional who enjoys variety, problem-solving and being a go-to resource for a team, we'd love to hear from you.
What You'll Do
- Coordinate daily workflow and priorities across Customer Service, Service Administration, Warehouse and branch operations.
- Act as a go-to resource for questions, escalations and operational issues, keeping the Regional Manager informed of key priorities.
- Support workload coverage during vacations, absences and busy periods, including order entry, quotes, shipping and receiving when needed.
- Monitor key Customer Service and operational KPIs and follow up on outstanding items.
- Support tender and bid administration, including tracking opportunities, documentation and deadlines.
- Work with Sales, Service, Customer Service and Operations to keep customer commitments and submissions on track.
- Identify process gaps and recommend practical improvements.
- Support onboarding, knowledge sharing and day-to-day coaching.
- Assist with branch and facility needs, including maintenance and contractor coordination.
- Jump in where needed - this is a hands-on operational role.
What You Bring
- Experience in customer service, service administration, branch operations, distribution, warehouse or a similar environment.
- Previous experience as a Team Lead, Senior Representative, Coordinator or other go-to resource is an asset.
- Strong organization, prioritization and follow-through.
- Clear communication and the confidence to work with different teams and stakeholders.
- Good judgment and a practical approach to solving problems.
- Comfortable working with Microsoft 365 and business systems.
- Experience with quotes, bids, tenders, reporting or KPIs is an asset.
- A collaborative, hands-on approach and willingness to step in when the team needs support.
- Post-secondary education is an asset, but equivalent experience will be considered.
What We Offer
- Competitive annual salary
- Medical, dental, vision, EAP and other group benefits
- Company-matched RRSP& Profit Sharing
- Paid training and career development opportunities
- A collaborative, team-focused environment
Skills Required
- Experience in customer service, service administration, branch operations, distribution, warehouse, or a similar environment
- Previous experience as a Team Lead, Senior Representative, Coordinator, or other go-to resource
- Strong organization, prioritization, and follow-through
- Clear communication and confidence working with different teams and stakeholders
- Good judgment and a practical approach to solving problems
- Comfort with Microsoft 365 and business systems
- Experience with quotes, bids, tenders, reporting, or KPIs
- Collaborative, hands-on approach and willingness to support the team
- Post-secondary education or equivalent experience
What We Do
Levitt-Safety is a Canadian safety supplier serving workplaces nationwide. Its offerings include safety equipment, fire-protection solutions, environmental monitoring, worker training, and rental services. The company partners with organizations across Canada to support worker health and safety, providing products and services for fire prevention, workplace protection, and environmental risk management. Its nationwide network supports customers across multiple industries.
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