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• The incumbent will be responsible for monitoring, coordinating and supporting all facets of Business Operations, Sales Operations and Talent Management / Talent Supply Chain Operations functions in Mexico & Latin America (LATAM).
• The incumbent should ideally be based out of the Ascendion office at Monterrey, Mexico.
• The incumbent will be reporting directly into the Global Head of Operations, Ascendion.
• MUST have proven top-rated people management experience and must have experience of facing and solving core people-related issues.
• MUST have extensive business operations experience in LATAM for Tier 1or 2 SI companies.
• MUST have expertise in LATAM specific processes for Billable and SG&A employees onboarding, Background Verifications, Talent demand & supply tracking, overall deployable Resource Management / Talent Supply Chain Operations etc.
• Responsible for Enabling & Facilitating effective Resource utilization by maintaining the current status of Resources & Skills Database for the entire Organization.
• Responsible for Effective Resource & Skills Management across all Geographies-Verticals-Practices across the board.
• The incumbent will participate & present status in Review Meetings, oversee fulfillment & mobilization of Resource requirements, in a centralized manner.
• Responsible for Proactively planning for fulfillment by closely monitoring demand & supply by Vertical/Practice.
• Responsible for updating the Business on availability and supply of talent from the market/ELT pool/Bench etc.
• Work with L&D & Circles to manage up-skilling/re-skilling/cross-skilling of resources as per Business needs.
• Managing & Maintaining (tracking & reporting) the pool of Deployable resources (Bench/NBL/ELT or upcoming PO expirations etc.)
• Ensuring Optimal Resource allocations across Geographies/Verticals/Service lines
• Providing engineering managers with support when it comes to resource management issues or improving resource management processes.
• Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly.
• Coordinate, track and report on a daily/weekly basis all project execution related operational matters, including but not limited to SOW-PO-Resource tracking, invoicing, contract renewals, SOW & pricing exercises for new deals/amendments, timesheet management, HWF/TWF/WF Management etc.
• Define, and execute processes and mechanisms for weekly, monthly and quarterly business reviews
• Coordination of monthly and quarterly SOW & PO renewals, hiring demands, resource starts & terminations forecasting process and reporting in partnership with account/ portfolio Management team
• Works directly with the existing business and engineering delivery management teams to build reports and manage supporting functions of the financials
• Provide executive business support including governance and management routines, communications, ad-hoc analysis, and presentations
• Will partner closely with the leadership team to communicate strategy and priorities, provide operational reporting to enable routines and accountability, and influence employees and leaders to achieve business goals.
Skills Required
- Proven top-rated people management experience and ability to resolve core people-related issues
- Extensive business operations experience in LATAM for Tier 1 or 2 systems integrator (SI) companies
- Expertise in LATAM-specific processes: billable and SG&A employee onboarding, background verifications, talent demand & supply tracking, and talent supply chain operations
- Experience coordinating SOW, PO, resource tracking, invoicing, contract renewals, pricing exercises, and timesheet management
- Experience maintaining resource and skills databases and optimizing resource allocations across geographies, verticals, and practices
- Based in or able to work from Ascendion office in Monterrey, Mexico
Ascendion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ascendion and has not been reviewed or approved by Ascendion.
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Fair & Transparent Compensation — Feedback suggests many consider pay fair for the market, particularly on higher‑billing client assignments where pay is timely. Perceptions of acceptable compensation appear stronger when initial offers are negotiated well.
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Leave & Time Off Breadth — Employer‑verified listings indicate access to paid holidays, PTO, and sick leave. Feedback suggests time off is serviceable and present across core categories.
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Wellbeing & Lifestyle Benefits — Employer materials highlight mental health support, EAP/wellness resources, and remote/flexible work options. These offerings contribute to quality‑of‑life support alongside core benefits.
Ascendion Insights
What We Do
Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com. Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
