This role is with one of our portfolio companies.
About the Role
We are looking for a highly motivated Operations Lead to join our team. In this role, you will be responsible for managing our outbound logistics operations and building a world-class customer support function. You will be pivotal in ensuring that our products reach customers seamlessly, and that every customer interaction reinforces the brand. You will own the end-to-end shipping and last-mile delivery process while also overseeing customer satisfaction and support operations. This role reports to the Founder and is based in Bengaluru with some travel required.
Responsibilities
• Build, coach, and guide a 12+ membered, 2-tiered, high-performance logistics ops and customer delight teams
• Own end-to-end logistics planning — from warehouse dispatch to last-mile delivery — ensuring timely and cost-effective shipping.
• Negotiate terms and prices with freight companies and last-mile delivery partners; monitor and assess their performance.
• Oversee customer support processes and organize them to enhance customer satisfaction and brand loyalty.
• Define and track key customer support metrics (CSAT, resolution time) and drive continuous improvement.
• Work cross-functionally with warehouse, product, and tech teams to resolve systemic issues impacting customers.
• Handle escalations and develop proactive communication frameworks for delays, returns, and order exceptions.
Requirements
Requirements and Qualifications
• Must have prior experience in leading atleast 5-10 team membered teams
• Bachelor's degree from a top tier engineering college.
• 6+ years of experience in logistics, last-mile delivery, or customer operations roles with start-ups
Skills Required
- 6+ years of experience in logistics, last-mile delivery, or customer operations with startups
- Prior experience leading teams of at least 5-10 members
- Bachelor's degree from a top-tier engineering college
- Based in Bengaluru and able to travel occasionally
What We Do
At Elevation Capital, we evaluate and understand the exponential nature of technology, how it evolves, how it affects us, and we invest in ideas. Ideas that will become the future. Our investment choices relate to the individuals we represent in our portfolio. We look for individuals that have a solid vision of the future they want to create and a deep understanding of the technology of their endeavour. The future impact of AI is perhaps the most important issue the human race has ever faced. Instead of passively drifting, we need to steer a course. We at Elevation Capital chart the submerged rocks of the future.
