The Role
Manage day-to-day field operations in Kuwait: distribute proposals and service requests, deploy Field Specialists, coordinate with sales/engineering, enforce safety and certifications, manage workshop logistics and inventory, review field paperwork, support client problem-solving, and lead technical presentations to ensure efficient, safe project execution.
Summary Generated by Built In
Primary Role FocusResponsible for ensuring the customer is receiving full time support from operations and the Field Specialists complete projects efficiently, accurately and safely through the proper distribution of projects and deployment of employees and resources.
Reports International Operations Manager.
Key Tasks and Responsibilities
Reports International Operations Manager.
Key Tasks and Responsibilities
- Receive proposals from the Technical Sales - Kuwait, Safety and engineering Teams and distributes accordingly to the field specialists
- Receive service requests directly from client locations, follows up with the assigned salesperson and distributes accordingly
- Coordinate with sales and engineering to ensure tool availability and identify potential project constraints and/or priorities
- Organize Field Specialists deployment to maximize efficiencies, promote employee development, ensure safety and balance workloads
- Implement and improve all processes related to logistics in the workshop to execution of the job.
- Collaborate with the Sales Team and International Operations Manager if a project proposal requires changes
- Review field tickets and paperwork to ensure accuracy
- Aid clients and field specialists in problem solving and provide feedback to the appropriate manager
- Participate in the NCR and FTR process and provide input to the appropriate manager and/or engineer
- Promote and introduce Packers Plus safety requirements to follow the company objectives
- Ensure training and (re) certifications for all Field Specialist are completed for Kuwait work requirements
- Enforce safety standards and ensure a safe work environment including participating in daily safety meetings
- Work and coordinate with Inventory manager to ensure accuracy and compliance on quality documentation and tracking.
- Independently host technical presentations to Support Product lines with Operations.
- 10 years’ experience in a field and workshop environment
- Previous Oil and Gas experience required
- Field knowledge required
- High School Diploma – preferred
- Must be fluent in English, Arabic fluency preferred
- First Aid, CPR, H2S, WHIMIS and Extended periods of driving
- 24/7 on-call schedule
- Ensure Health passport is current (vaccinations are up to date)
- Customer intimacy
- Operational excellence
- Innovation
- Adaptability
- Communication Skills
- Strong Understanding of Anti-Bribery Laws/FCPA
- Strong mathematical skills
- Technical/Functional Job Skill/Knowledge
- Project Management
Skills Required
- 10 years' experience in a field and workshop environment
- Previous Oil and Gas experience
- Field knowledge
- Fluent in English
- Arabic fluency
- High School Diploma
- First Aid certification
- CPR certification
- H2S certification
- WHMIS certification
- Ability to undertake extended periods of driving
- Willingness to work 24/7 on-call schedule
- Up-to-date health passport and vaccinations
- Strong understanding of Anti-Bribery Laws/FCPA
- Project management skills
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The Company
What We Do
Packers Plus is an industry leader in designing and manufacturing lower completions solutions for a variety of technically challenging applications. Known for its innovative, high-quality and responsive style, the privately held company has run over 16,000 completion systems, accounting for over 240,000 fracture stages since it started operations in 2000. Today, Packers Plus has employees around the world, maintaining an influential role in key markets and remaining true to its roots—an innovative company with a focused niche, enabling it to be one of the best in the industry. Learn more at packersplus.com
