The Role
Leads day-to-day fibre network operations, ensuring service reliability, customer satisfaction, and compliance. Drives regional sales and business development to expand the customer base, market share, and revenue. Manages client relationships, resolves escalated issues, coordinates technical service delivery, monitors performance metrics, and reports on regional results.
Summary Generated by Built In
Role Overview
The Operations Lead manages the day-to-day fibre network operations while driving sales and business development in Gwarinpa (Abuja) or Ikeja (Lagos). The role ensures reliable technical service delivery and supports customer base expansion and revenue growth.
Key Responsibilities
• Lead fibre operations to ensure service reliability and customer satisfaction
• Drive sales initiatives to grow market share
• Manage client relationships and resolve escalated issues
• Coordinate with technical teams for seamless service delivery
• Monitor regional performance metrics and reporting
• Ensure compliance with company standards and policies
Requirements
Qualifications
• Minimum: Degree (business, engineering, or related field preferred)
• Experience: Mid-level, 3+ years
• Language: English
• Location: Gwarinpa or Ikeja
Skills & Attributes
• Strong leadership and organizational skills
• Technical knowledge of fibre operations
• Proven sales and business development expertise
• Excellent communication and problem-solving abilities
• Results-driven, focused on efficiency and growth
Skills Required
- Minimum 3 years of professional experience
- Degree in business, engineering, or a related field
- English language proficiency
- Ability to work in Gwarinpa, Abuja, or Ikeja, Lagos
- Technical knowledge of fibre operations
- Proven sales and business development expertise
- Leadership, organizational, communication, and problem-solving skills
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The Company
What We Do
ACR Global, the brand name of Afconrecruit Ltd, is a consulting firm that helps African businesses grow through business ecosystems, organizational structures, recruitment, outsourcing, and team-performance optimization. It connects African organizations with international markets and opportunities, while supporting franchise expansion, mergers, acquisitions, talent development, and trade. The company began as a recruitment firm and has evolved into a broader African economic-development and business-growth partner.
