Operations Lead/Coordinator

Posted Yesterday
3 Locations
In-Office or Remote
27-27 Hourly
Mid level
Big Data • Cloud • Information Technology
The Role
Lead daily warehouse and logistics operations, overseeing inbound and outbound shipments, inventory organization, productivity, quality, compliance, and KPI performance. Train and mentor employees, support positive employee relations, escalate issues, prepare operational reports, and adjust strategies to meet production goals. The role requires warehouse leadership experience, WMS knowledge, physical lifting, and frequent movement in a logistics center.
Summary Generated by Built In

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a skilled Operations Team Lead to join our Warehouse & Logistics team. This critical role involves managing the daily operations of the Logistics Center in a cost-effective way, ensuring both internal and external customer needs are met. The ideal candidate will be a leader who fosters a productive and efficient environment, directly contributing to our ability to satisfy customer demands.


What You’ll Do (Responsibilities)


In this role, you will:

  • Lead daily operational flow by overseeing incoming and outgoing shipments, meticulously organizing merchandise, and maintaining accurate warehouse inventory.
  • Collaborate with team members and the Operations Supervisor to foster positive employee relations, provide comprehensive training, and escalate employee issues as necessary to maintain open communication.
  • Ensure productivity, quality, and compliance by providing mentorship, monitoring team performance against Key Performance Indicators (KPIs), and preparing detailed operational reports to inform decision-making.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

  • Minimum of 2 to 3 years of proven leadership experience within a warehouse or logistics environment, specifically in fulfillment or e-commerce operations.
  • Strong knowledge of Warehouse Management Systems (WMS) and skills in monitoring daily production goals and dynamically adjusting strategies to meet KPIs.
  • Forklift certificate is a plus
  • Physical requirements to lift at least 40 lbs, with frequent walking, carrying, reaching, standing, and stooping as required for the role.

What We Offer (Benefits)

  • Competitive Pay Rate depending on the experience : starting at $27/hour
  • Competitive Compensation and Benefits aligned with your experience.
  • Full Health and Dental Benefits starting on the first day of employment.
  • Paid Time Off: Two Weeks Paid Vacation, Seven Paid Holidays, plus Sick Pay.
  • Financial Wellness: 401(k) with Company Match and an Employee Stock Purchase Program.
  • Professional Growth: Opportunities for continuous learning and professional growth, including Tuition Reimbursement.

Ready to contribute to operational success? Apply today to join our dynamic team and help us continue our journey of innovation!

Category: Operations Group

Skills Required

  • 2 to 3 years of leadership experience in a warehouse or logistics environment
  • Experience in fulfillment or e-commerce operations
  • Strong knowledge of Warehouse Management Systems
  • Ability to monitor production goals and adjust strategies to meet KPIs
  • Ability to lift at least 40 pounds and frequently walk, carry, reach, stand, and stoop
  • Forklift certification

Iron Mountain Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.

  • Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
  • Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
  • Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.

Iron Mountain Insights

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The Company
HQ: Boston, MA
32,000 Employees
Year Founded: 1951

What We Do

Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.

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