Operations Intern

About Mills Properties

Mills Properties is an award-winning property management company with 34 communities located throughout St. Louis, Kansas City and Columbia, MO – and growing. Our success is rooted in the hard work and unfaltering dedication of our team members. Driven by our mission of providing the setting for living life’s best moments, we desire to see our team members excel and leave work every day with a sense of pride and accomplishment.

Mills Properties Core Values:

• Act Like an Owner

• Find a Better Way

• Go the Extra Mile

• Pay it Forward

• Achieve Together

We invest heavily in our team members with our Total Rewards Package. We are proud to share Mills Properties has been recognized as a 2025-2026 Top Employee Benefits Award Winner. This includes both Missouri and National recognition in the areas of medical, dental, vision, life, disability, flexibility and time off, retirement and other supplemental benefits.

Our Total Rewards Package Includes:

• Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule

• Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only

• Benefits – Health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program

• Retirement Contributions – 401(k) employer sponsored plan and contributions

• Health Savings Account HSA – Employer contributions

• Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year). Active military team members are also provided up to five (5) paid workdays per calendar year for military training, drill, or related short-term service obligations
• Paid Holidays – Thirteen paid holidays per year

• Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans

• Discounts – 20% housing discount (*select communities)

• Pet Insurance - Discounted options

• Team Member Assistance Fund – For team member qualifying events when criteria is met

• Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached

• Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members

• Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, anniversary gifts

*For eligible team members

About the role

The Operations Intern supports the property management team in the day-to-day operations of a residential community. This role provides hands-on experience in property operations, resident relations, leasing support, financial processes, and site management. The intern will work closely with the Property Manager and Operations team while gaining exposure to leadership responsibilities, property inspections, and basic maintenance coordination.

The Operations Intern will report to Jesse, Director of Transitions.

Key Responsibilities

Property Operations Support

• Assist the Property Manager in overseeing daily property operations and administrative tasks.
• Conduct routine property walks and site inspections; document observations and communicate service or safety concerns.
• Participate in site visits with leadership team members to better understand operational standards and property expectations.

Resident Relations & Client Service

• Maintain positive and professional communication with residents, prospects, vendors, and team members.
• Respond promptly and courteously to resident questions, concerns, and service requests.
• Assist with resident events, community functions, and engagement activities.

• Assist with the leasing process

Financial & Administrative Support

• Help prepare reports, resident communications, move-out documentation, and operational records.
• Apply sound financial and organizational practices while maintaining accuracy and confidentiality.

Maintenance & Site Support

• Support the maintenance team by reporting service needs and monitoring property conditions.
• Assist with light operational and very basic maintenance-related tasks as assigned.
• Help maintain property cleanliness by picking up litter and identifying areas needing attention.

KEY PERFORMANCE INDICATORS (KPIs)

This internship provides exposure to:

• Property management operations
• Leasing and resident retention strategies
• Financial and administrative processes
• Property inspections and site management
• Operational support

Qualifications

• Current college student or recent graduate pursuing a degree in: Business Administration, Real Estate, Finance or Accounting, Marketing, Human Resources, Facilities Management, Construction Management or Related field

REQUIRED SKILLS & COMPETENCIES

Client Focus

• Provides excellent customer service and follows up to ensure resident needs are met.

Attention to Detail

• Ensures tasks are completed accurately and according to company procedures and standards.

Integrity

• Maintains confidentiality and demonstrates professionalism and ethical behavior in all interactions.

Skills and Competencies

• College coursework or degree
• Interest in property management, business operations, real estate, or hospitality.
• Strong communication and organizational skills.
• Basic computer and administrative skills preferred.
• Willingness to learn property operations, leasing, and resident services.
• Ability to perform occasional outdoor property walks and light physical tasks.

Mills Properties, Inc. is an Equal Opportunity Employer.

This description is not intended to be, and should not be construed as, an all-inclusive list of all responsibilities, skills, efforts, or working conditions associated with the position. While this description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.