Operations Intelligence Analyst

Posted 12 Days Ago
Be an Early Applicant
Hiring Remotely in São Paulo
In-Office or Remote
Mid level
Payments • Software
The Role
As an Operations Intelligence Analyst, you will design dashboards, lead product deep dives, and collaborate with teams to enhance data-driven decision-making. You will also automate analyses and connect product signals to business levers.
Summary Generated by Built In
About CloudWalk:
CloudWalk is an AI-first fintech building its own technology to bring justice to the broken payment system in Brazil.
Some people say a company is a unicorn when it reaches a valuation of over 1 billion dollars. We are one of those companies. But we are also a much cooler type of unicorn: a freaking amazing beast that is incredibly rare, cool as hell and damn hard to catch.

The opportunity:

  • If you are curious, have no fear of working hard, love to solve problems, and have logical and systemic thinking, this challenge is for you. 
  • You will be working across all areas of our company helping to solve all kinds of problems, be it technical, business or product related.
  • You will help management understand KPIs and product workflows to make better business decisions.
  • You will help organize, manage and govern data to help others teams access and faster, cheaper and more reliably.

What you will be doing:

  • Design dashboards that empower every team at CloudWalk with data on key metrics, product usage, user journeys, and business health;
  • Lead deep dives into specific product, finding improvement points and communicating them to our teams;
  • Collaborate cross-functionally with product, risk, growth, and engineering teams to surface insights and build smarter products;
  • Develop smart AI assistants and bots that deliver daily updates on product metrics — automating the boring and amplifying the valuable;
  • Uncover opportunities through experimentation, enrichment, and modeling to help CloudWalk grow better and faster;
  • Be a data partner and strategic thinker: connect product signals to business levers and work on what truly matters.

What you need to succeed:

  • A passion for analytics and storytelling with data — turning complexity into clarity;
  • Good knowledge of SQL (BigQuery and Postgres), BI tools (Looker Studio, Metabase), and data modeling (dbt);
  • An AI-native mindset — you know how to use LLMs and automation tools to move faster, build smarter, and ship more value.

It is desirable:

  • Understanding of the fintech ecosystem: acquiring, payments, PIX, credit, and lending, but not mandatory;
  • A collaborative spirit, and joy in helping others see, understand, and act on data;
  • Advanced English to thrive in a global, distributed environment.
  • Python (or even better, Python and Ruby) skills to automate analyses, generate insights, and build data products that scale.

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.
We believe data is not just a resource, it’s a compass. We’re building an AI-powered, data-informed financial future and we want you to help us shape it.

Top Skills

AI
BigQuery
Dbt
Looker Studio
Metabase
Postgres
Python
Ruby
SQL
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The Company
São Paulo, São Paulo
501 Employees
Year Founded: 2013

What We Do

We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".

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