About Taager
Taager.com is a leading social commerce platform reshaping e-commerce across the region. We empower online merchants, social sellers, and entrepreneurs by handling the heavy lifting—from sourcing high-demand products to managing warehousing, shipping, and cash collection. By bridging the gap between top-tier suppliers and a massive network of independent sellers, Taager enables anyone to start and scale their e-commerce business with zero upfront inventory costs.
To support our rapidly growing ecosystem, we are seeking an Operations Experience Manager who is passionate about building world-class support operations, driving efficiency, and delivering exceptional experiences to our community of merchants.
Role Overview
The Operations Manager is responsible for overseeing Taager’s logistics and fulfillment operations across Iraq and Kuwait. The role focuses on driving operational performance, managing logistics partners, optimizing costs, and ensuring a seamless experience for merchants and customers.
Key Responsibilities
Operations Management
- Own logistics and fulfillment operations across Iraq and Kuwait.
- Monitor and improve key operational KPIs, including Delivery Rate (DR%), Return Rate (RTO), fulfillment SLAs, dispatch performance, and customer experience metrics.
- Lead operational reviews and performance governance with logistics partners.
3PL Management & Commercial Partnerships
- Manage relationships with third-party logistics providers (3PLs), fulfillment centers, and warehousing partners.
- Negotiate commercial terms, pricing, SLAs, compensation models, and operational agreements.
- Identify, evaluate, onboard, and launch new logistics partners to improve service levels and operational efficiency.
- Develop and maintain SOPs, service agreements, and performance frameworks.
Cost Optimization & Financial Control
- Analyze logistics cost structures and identify opportunities for savings and efficiency improvements.
- Own key logistics cost drivers, including delivery costs, return costs, warehousing costs, and partner commercial terms.
- Oversee COD reconciliation processes, payment cycles, and partner receivables.
- Drive cost reduction initiatives while maintaining operational performance.
Operations Excellence
- Design and implement scalable operational processes.
- Lead root-cause analysis for performance gaps and drive corrective action plans.
- Build operational reporting frameworks and performance visibility tools.
- Establish governance mechanisms to ensure accountability and continuous improvement.
Cross-Functional Collaboration
- Partner closely with Account Managment, Supply Chain, Commercial, Finance, Product, Tech, and Customer Experience teams.
- Act as the primary escalation point for logistics and operational challenges.
- Align stakeholders around operational priorities, launches, and improvement initiatives.
What Will Make You Successful
Experience & Qualifications
- 5+ years of experience in Operations, Supply Chain, Logistics, or Business Operations.
- Strong experience managing third-party logistics providers and fulfillment operations.
- Demonstrated experience in commercial negotiations and vendor management.
- Experience working cross-functionally with multiple stakeholders.
- Experience in e-commerce, marketplaces, logistics, or high-growth startups is strongly preferred.
Core Competencies
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication, project management, and problem-solving skills.
- Strong negotiation and stakeholder management capabilities.
- Proven ability to manage external partners and drive accountability through data and performance metrics.
- Ability to balance strategic thinking with day-to-day operational execution.
- Comfortable working in a fast-paced, dynamic environment with multiple priorities.
- Ownership mindset with a focus on delivering measurable business impact.
- Hands-on approach with a strong focus on execution and continuous improvement.
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What We Do
Taager’s mission is simple – we enable anyone to start and grow their social e-commerce business! We are democratizing the social e-commerce space by enabling budding entrepreneurs to start selling online with no required capital, inventory, or operational experience as we handle their merchandising, warehousing, shipping, and cash collection needs. In just two years, We have served more than 65K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. We are currently operating in Egypt, KSA, and UAE with additional market launches underway. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!
