The Role
The Operations Executive will manage back-office tasks, support the sales team, ensure compliance with policies, and improve operational efficiency.
Summary Generated by Built In
Responsibilities:
•Handle all back office operation tasks including general administration, maintenance, uniform, etc.
•Responsible for reporting and analysis, ensure information is well transmitted to related parties
•Be a real partner to sales team by providing quality follow up for all customer service cases
•Work with related teams on customer service/aftersales service related issues in a timely and professional manner
•Ensure all company policies/procedures in store are followed and manage archiving for relevant documents
•Assist with implementation and accurate use of digital tools
•Monitor overall floor operations and provide support when needed
•Be responsible for the application of procedures related to internal control and health & safety
•Identify system weakness of boutique and advise plan of improvement
•Handle other duties as assigned
Requirements:
•Minimum 3 years’ experience in luxury retail or 6 years’ experience in a multi-tasking customer-oriented environment
•Motivated to learn and improve
•Proactive, self-initiated, detail minded, creative, good team player, good communication skill
•Flexible, good common sense and good problem-solving skill
•Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus
Familiar in computer operation with very good knowledge on usage of excel
Top Skills
Excel
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The Company
What We Do
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.
