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Job Summary
The NGAN Operations Engineer 2 is part of the NGAN Build team that is responsible for building and operating the VCMTS platform. This position works with the Divisions, Development and Ops teams for builds, Testing, and mitigation and problem management.
Job Description
Core Responsibilities
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Work closely with Development, Ops, Incident, Problem, Quality, Program, Product and Management teams.
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On Call rotation to manage and repair issues.
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Ability to work and derive creative and practical solutions to complex problems in independent work environment.
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Partner with Division and Regional Engineering teams for Product reliability improvements.
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Implement market leading process and operational strategies.
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Foster a culture of continuous improvement and employee engagement.
Employees at all levels are expected to:
Education/Certifications Requirements
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Bachelor’s degree in Computer Science or equivalent work experience is preferred.
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Linux, Network and Kubernetes Certifications a plus
Work related experience
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Experience with On Call rotation.
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Strong understanding of the following technologies:
Unix/Linux Environments
Scripting and automation (bash, python, etc…)
Proven experience and skill with network troubleshooting and configuration.
Proven experience and skill with server hardware and software troubleshooting.
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Kubernetes, Jenkins, Ansible and Git experience is a plus.
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Experience building and replacing system hardware.
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Software upgrades/deployment experience a plus.
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Cloud infrastructure experience a plus.
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Experience defining, implementing, and monitoring IT services is a plus.
Essential Job Function
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Excellent customer service skills with a professional demeanor. Must at all times be able to communicate clearly with all levels of employees, external vendors and management teams
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This candidate must be able to adapt and switch between management and Product subject matter expert responsibilities.
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Excellent organizational, problem solving and project management skills.
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Ability to achieve specific results with little direction.
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Ability to work under pressure being adaptable and responsive to organizational requirements.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
DevOps, Linux, Teamwork, Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relative Work Experience
2-5 Years
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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