Operations & Engagement Coordinator

ROLE OVERVIEW

As the Operations & Engagement Coordinator, you are the 'engine room' of our regional W2 division. Your mission is twofold: ensure every single shift requested by our anchor healthcare partner is filled with our high-quality professional, and ensure those professionals feel supported, motivated, and empowered to make NurseDash their long-term professional home.

You don't just 'post shifts'; you manage a community. You will be responsible for the daily logistics that drive our financial performance and ensure our clinicians are getting the most value out of their W2 benefits.

COMPENSATION & BENEFITS

• Base Salary: $49,000 – $60,000 (commensurate with experience).

• Performance Incentives: Up to $12,000 in annual bonuses tied to fulfillment, retention, and reliability targets (paid quarterly).

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance.

• Time Off: 14 days of PTO per year to ensure you stay refreshed and at your best.

• Work Style: Market-based remote/hybrid model with a monthly technology stipend.

KEY RESPONSIBILITIES

1. Strategic Scheduling & Fulfillment

• Own the master schedule for our W2 cohort across a premier regional facility network.

• Achieve a 100% Fill Rate by proactively matching worker preferences with facility needs.

• Implement the 'Anchor Shift' strategy to ensure stable staffing and benefit eligibility for our core team.

2. Worker Success & Community

• Act as the primary daily advocate for our W2 employees.

• Conduct 'Stay Interviews' to gather feedback and ensure our team is satisfied with their professional growth.

• Drive adoption of W2-specific perks, ensuring our team feels the full value of their employment.

3. Operational Excellence

• Foster a culture of reliability to maintain an ultra-low cancellation rate (<2%).

• Collaborate with Finance to ensure hours worked are accurately captured for our weekly payroll.

• Protect unit sustainability by aligning scheduling decisions with our established business model.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• A Vibrant Community: You've fostered an environment where 80%+ of our new hires stay with us beyond the 90-day mark.

• Reliable Support: You consistently meet 95%–100% of our partner's shift needs.

• Mutual Respect: Through your relationship-building, our 'call off' rate stays below 2%.

• Total Accuracy: You maintain a perfect record of billing and time-keeping compliance.

QUALIFICATIONS

• 2–5 years in healthcare staffing, hospitality, or high-volume logistics.

• A 'Hustler' mindset with the ability to solve complex puzzles in real-time.

• Exceptional empathy and the ability to influence others positively.

• Tech-savvy with experience in platforms like Breezy, Slack, and payroll integrations.

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