You’re a leader who sees opportunity where others see complexity.
You bring a strong customer mindset, thrive on continuous improvement, and know how to unlock performance through people, process and systems.
At Commonwealth Bank, our purpose is to build a brighter future for all. As an Operations Enablement Lead, you’ll play a critical role in shaping how we deliver for our customers by simplifying operations, driving productivity, and embedding smarter ways of working.
Do work that matters
You will lead a high-performing team focused on delivering quality outcomes for our Financial Crime Operations teams. You’ll be driving operational excellence, removing friction, and uplift the ways in which we work. This role is ideal for a leader who is passionate about transformation, optimisation, and building capability in others.
Key responsibilities include:
- Leading and developing a cohesive, high-performing team, fostering a culture aligned to The CBA Way and focused on continuous improvement
- Lead end-to-end workforce enablement services, ensuring seamless onboarding and consistent Day 1 readiness for our stakeholders
- Identifying and removing operational impediments to streamline processes and improve outcomes for our customers
- Ensuring strong risk management practices and adherence to governance, controls and policies
- Leading end-to-end transformation and uplift activities, embedding sustainable change into BAU
- Partnering with stakeholders to deliver initiatives that improve customer and business outcomes
- Acting as a key thought leader on process improvement and operational best practice
We’re interested in hearing from people who have
- Proven experience leading teams in complex operational environments
- A strong customer and risk mindset, with a track record of delivering customer-centric solutions while effectively managing risk and regulatory obligations
- Deep experience in process optimisation, continuous improvement and operational excellence
- The ability to make sound decisions in complex or ambiguous environments
- Exceptional stakeholder engagement and communication skills
- Experience designing and embedding operating rhythms, SOPs and scalable processes
- A proactive approach to identifying risks and implementing effective controls
Your leadership style
You are a people-first leader who creates exceptional teams and leads with ownership, curiosity and humility. You simplify complexity, empower others, and consistently challenge the status quo to deliver better outcomes.
Candidates with 2+ years in people leadership will be strongly preferred.
Working with us
At CBA, we’re committed to creating a workplace where everyone can thrive. We support flexibility, encourage growth and development, and empower you to make a meaningful impact.
We’re guided by our Code of Conduct, which sets the standards for how we act, solve problems and make decisions every day. You’ll be expected to role model these behaviours and create an environment where your team does the same.
If this sounds like you…
Apply now and help us reimagine how operations deliver for our customers and our people.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Proven experience leading teams in complex operational environments
- Experience delivering customer-centric solutions while managing risk and regulatory obligations
- Strong transformation and uplift mindset with measurable improvement delivery
- Deep experience in process optimisation, continuous improvement and operational excellence
- Ability to make sound decisions in complex or ambiguous environments
- Exceptional stakeholder engagement and communication skills
- Experience designing and embedding operating rhythms, SOPs and scalable processes
- Proactive approach to identifying risks and implementing effective controls
- Lead end-to-end workforce enablement services, ensuring onboarding and Day 1 readiness
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
