The Role
The Operations Director will oversee data center operations, customer support, and service delivery teams, ensuring smooth execution of strategies for reliability, scalability, and customer satisfaction across Leaseweb USA.
Summary Generated by Built In
Operations Director
Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!
Location: Manassas, VA
Type: Full-Time
Hybrid Work Model: For the first 90 days we require employees to be in the office full-time to get to know the business and employees. After that employees can earn hybrid flexibility. Our hybrid policy requires employees to be in the office for a minimum of 3 days a week.
Introduction
As the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This is a key leadership role responsible for translating company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction.
As a member of the U.S. leadership team, you will partner closely with global colleagues in Amsterdam and collaborate cross-functionally with Sales, Finance, Sys Admin, and Product teams to support continued growth across the organization.
Why Leaseweb?
We offer the best of both worlds, a flexible hybrid model between home and office! Together, we’ve built a supportive, family-like atmosphere where everyone feels at home away from home.
Here’s what you can expect:
What You’ll Do
Who You Are
About Leaseweb
Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we’re the backbone of the internet—and we're just getting started.
Ready to Join Us?
Apply today to become part of a passionate, high-performing team where your voice matters.
For more info, contact us at [email protected].
We can’t wait to meet you!
Join Our Award-Winning Team and Help Shape the Future of Cloud Hosting!
Location: Manassas, VA
Type: Full-Time
Hybrid Work Model: For the first 90 days we require employees to be in the office full-time to get to know the business and employees. After that employees can earn hybrid flexibility. Our hybrid policy requires employees to be in the office for a minimum of 3 days a week.
Introduction
As the Operations Director at Leaseweb USA, you will oversee nationwide operations across our U.S. data center footprint, supporting infrastructure, network operations, customer support, logistics, service delivery, and advanced services teams. This is a key leadership role responsible for translating company strategy into operational execution while ensuring reliability, scalability, efficiency, and strong customer satisfaction.
As a member of the U.S. leadership team, you will partner closely with global colleagues in Amsterdam and collaborate cross-functionally with Sales, Finance, Sys Admin, and Product teams to support continued growth across the organization.
Why Leaseweb?
We offer the best of both worlds, a flexible hybrid model between home and office! Together, we’ve built a supportive, family-like atmosphere where everyone feels at home away from home.
Here’s what you can expect:
- Competitive salary + annual bonus
- Monthly team building events to keep the energy high and collaboration strong
- The opportunity to develop yourself and grow your career
- Free Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance
- Generous time-off policy to support work-life balance
- Flexible Spending Account for Dependent Care and Medical expenses
- 100% match on 401k contributions
- A great working environment in a dynamic, international, and fast-growing company
What You’ll Do
- Lead nationwide operations across Leaseweb USA’s data center footprint
- Manage and develop Data Center Operations, Network Operations, Customer Support, Logistics & Service Delivery, and Advanced Services teams
- Translate company strategy into clear operational objectives and execution plans
- Ensure high availability and performance of infrastructure supporting internal and external customers
- Drive continuous improvement across operational processes, scalability, and service quality
- Monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS) • Partner with global stakeholders to align U.S. operational priorities with company-wide initiatives
- Manage supplier relationships, vendor contracts, and service delivery expectations • Support hiring, coaching, performance management, and employee engagement across operations teams
- Lead coordination and response for major infrastructure or service-impacting incidents • Support budgeting, forecasting, and resource planning for the Operations organization • Collaborate across departments to ensure operational readiness for new products, services, and growth initiatives
- 10+ years of experience in operations leadership within data center, hosting, infrastructure, or technology environments
- Proven experience leading distributed technical teams across multiple locations
- Strong understanding of data center infrastructure, network operations, customer support environments, and service delivery models
- Demonstrated ability to translate strategy into measurable operational execution
- Experience managing vendors, suppliers, and operational service contracts
- Strong analytical, strategic planning, and decision-making skills
- Excellent communication and stakeholder management skills across technical and business teams
- Bachelor’s degree in business administration, Operations Management, or related field (MBA preferred)
Who You Are
- A strategic leader who can balance long-term vision with hands-on execution
- A collaborative partner who works effectively across departments and global teams
- A people-focused manager who develops strong, accountable teams
- Comfortably operating in a fast-paced, international, and technical environment
- Motivated by improving customer experience and operational excellence
About Leaseweb
Leaseweb is one of the world's leading hosting brands, delivering private cloud, dedicated servers, colocation, CDN, and cybersecurity services. With 25+ data centers worldwide, 10+ Tbps bandwidth capacity, and 99.999% uptime, we’re the backbone of the internet—and we're just getting started.
Ready to Join Us?
Apply today to become part of a passionate, high-performing team where your voice matters.
For more info, contact us at [email protected].
We can’t wait to meet you!
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Leaseweb is a leading Cloud services and Infrastructure-as-a-Service (IaaS) provider serving a worldwide portfolio of 20,000 customers ranging from SMBs to Enterprises. Services include Public Cloud, Private Cloud, Hybrid Hosting, Colocation, Content Delivery Network, Cyber Security Services, and Dedicated Servers supported by exceptional customer service and technical support. With more than 80,000 servers under management, we have provided infrastructure for mission-critical websites, Internet applications, e-mail servers, security, and storage services since 1997. We have a global footprint of 20+ data centers across Europe, Asia, Australia, and North America, all of which are backed by a superior global network with a total capacity of more than 10 Tbps.
