Operations Director

About Us

Finfare Financial offers a Next Generation Business Card program that redefines the future of modern finance.  We combine working capital with an enterprise-grade AI/Machine learning solutions suite, empowering businesses to grow faster. Finfare Financial is dedicated to empowering Scaling and Middle Market businesses with market leading 1.5% cashback rebates, 30/60/90 day repayment options, bill payment, expense management integration and a Next Level+ Rewards program that delivers AI/Machine Learning solutions to support business growth. 

About The Role

We are seeking a dynamic and experienced Operations Director to oversee the seamless integration and efficient operation of our flagship charge card product and expense management software. The successful candidate will be responsible for ensuring the smooth execution of day-to-day operations, optimizing processes, driving customer satisfaction, aligning departments to focus on top priority customer-reported issues, and working closely with our Product and Engineering teams to ensure timely releases and establishing acquirable KPIs, metrics, and goals for the organization. Please note that this is a fully on-site role based in Irvine, CA.

Responsibilities:

• Cross-Functional Collaboration: Execute day-to-day operations by collaborating closely with product development, sales, marketing, customer support, and finance teams to align operations with revenue-earning business objectives.
• Operational Efficiency: Identify areas for operational improvement and implement processes to streamline workflows, reduce costs, and increase efficiency.
• Strategic Planning: Develop and execute strategies to enhance the performance and adoption of our flagship charge card product and expense management software among SMBs and other opportunistic business partners.
• Quality Assurance: Establish quality standards and metrics to monitor the performance of the charge card product and expense management software, ensuring a superior customer experience.
• Compliance and Risk Management: Ensure compliance with regulatory requirements and industry standards related to financial products and data security. Implement risk management protocols to mitigate potential risks.
• Strategic Planning: Develop and execute strategies to enhance the performance and adoption of our flagship charge card product and expense management software among SMBs.
• Training and Development: Oversee training programs for internal teams and external partners to ensure proficiency in using the charge card product and expense management software.
• Vendor Onboarding and Management: Onboard and manage relationships with external vendors and service providers, ensuring timely delivery of services and resolution of issues.
• Reporting and Analysis: Generate regular reports and conduct data analysis to track key performance indicators (KPIs), identify trends, and make data-driven recommendations for improvements.
• Customer Engagement: Engage with customers to gather feedback, address concerns, and identify opportunities for product enhancement and innovation.
• Leadership: Lead and mentor a team of operations professionals, fostering a culture of collaboration, accountability, and continuous improvement.
• Other duties as assigned.

What You’ll Need:

• Bachelor's degree in business, finance, or a related field (Master's degree preferred).
• Proven experience (7+ years) in operations management, strongly preferably within the fintech industry.
• In-depth knowledge of fintech products, services, and operational processes.
• Strong understanding of regulatory requirements and compliance frameworks in the financial industry.
• Excellent leadership and team management skills.
• Analytical mindset with the ability to identify operational issues and develop effective solutions.
• Exceptional communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
• Strategic thinking and ability to align operational goals with the overall business strategy.
• Strong organizational and project management skills.
• Ability to work in a fast-paced and rapidly changing environment.

Compensation

The compensation for this position is $140k - $170k (depending on experience).

Benefits at Finfare

• Competitive Health, Vision, and Dental benefits (covering 100% premium for employee and all dependent(s))
• Unlimited PTO
• Catered lunches 3+ times a week
• Health and Wellness Reimbursement
• 401K (Employer matching)
• Parental Leave
• Employee Stock Purchase Plan (if applicable)
• Work Sponsorship (if applicable)
• Other Employee Perks

As part of our dedication to the diversity of our workforce, Finfare Financial is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.