The Role
Direct restaurant operations across franchises, driving operating excellence, brand standards, people development, sales and profit growth, innovation, continuous improvement, stakeholder relationships, field operations culture, and cost optimization throughout the South African system.
Summary Generated by Built In
Our client in the Quick Service Restaurant Industry is looking for an Operations Director to join their performance driven. If you meet the below requirements, do not hesitate to send your CV for consideration.
Duties and Responsibilities:
- Deliver World Class Operations and Unmatched Operating
Capability agenda across Franchises.
- Lead continued progress in all elements of People
Development, GES, ROCC, Operating Excellence and Sales & Profit Growth as
well as Innovation and Continuous Improvement.
- Ensure all restaurants operate with Brand Standards and
drive a ‘one-system’ mindset.
- Develop and foster relationships with all key stakeholders
in equity and franchise to fast track the Ops agenda
- Continue to build a strong culture across field operations
- Build operations capability in the business
- Provide Operations ‘know-how’ across the South Africa system
- Participate in RGM Annual Conference, Stewardships,
Field Visits, Business Reviews and other forums as required
- Drive continuous improvement in fixed and variable
restaurant and above store costs with an aim to continuously improve the
business model
Requirements
- Bachelor's degree in Business, Commerce, Engineering or
related field.
- MBA or Master's preferred.
- Minimum 10 years’ experience in senior Operations/Sales
Commercial position with direct accountability for sales, profit and people
management essential
- Experience with retail, service and/or multi-outlet
industry highly regarded.
- Must be able to demonstrate people development skills in
achievement of results
- Sound understanding and knowledge of service department
functions and ability to maximise same for Market.
- Previous experience with multi-national preferred
Skills Required
- Bachelor's degree in Business, Commerce, Engineering, or a related field
- MBA or Master's degree
- Minimum 10 years of experience in a senior Operations or Sales Commercial position
- Direct accountability for sales, profit, and people management
- Experience in retail, service, or multi-outlet industries
- Demonstrated people development skills linked to results
- Sound understanding of service department functions and ability to maximize them for the market
- Previous multinational company experience
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The Company
What We Do
Ziyana Group is an Africa-based, black-owned professional services provider delivering people-management, HR, training, and technology solutions across Africa. Its offerings include talent sourcing, payroll and HR management, project and change management, leadership coaching, digital skills and learning, and AI-powered HR technology. The company aligns organizational effectiveness, workforce capability, and business strategy to improve client performance and support sustainable growth.
