Operations Coordinator
Bloomington, CA (Onsite)
Full-Time
Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
Compensation Range: $25 – $30 per hour
About Cargomatic
- Cargomatic is revolutionizing the transportation industry
- Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
- Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
- Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact
About the Role
- Support daily terminal and delivery operations in a fast-paced environment
- Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
- Ensure smooth dock launches and high levels of on-time pickup and delivery performance
- Provide consistent, high-quality customer and driver support
- This role is onsite in Bloomington, CA and aligned to standard weekday business hours
What You’ll Do
- Provide high-level customer service and operational support
- Support drivers and serve as a primary point of contact during daily operations
- Coordinate with dock supervisors to ensure successful daily dock launches
- Lead and coordinate drivers to maintain on-time pickup and delivery performance
- Maintain accurate driver records, including times, routes, and special handling instructions
- Manage KPIs, open job reports, and daily POD reconciliation
- Oversee pickup dispatch management, including B2B and B2C assignments
- Support key customer accounts and provide ETAs as requested
- Manually build jobs when required and input rate adjustments
- Track and trace shipments to ensure service expectations are met
- Provide ad-hoc delivery and pickup coverage as needed
- Attend weekly operations meetings and support continuous improvement initiatives
What We’re Looking For
Required Qualifications
- Strong written and verbal communication skills
- Demonstrated experience in customer support and customer satisfaction
- Ability to think on your feet and problem-solve in real time
- Ability to learn quickly and adapt to new tools, systems, and processes
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong analytical, organizational, and problem-solving skills
- Comfort working in a fast-paced environment with shifting priorities
- Ability to prioritize tasks and operate with a strong sense of urgency
Preferred Qualifications
- Previous dispatch, transportation, or logistics experience
- Bilingual in Spanish
Benefits & Perks
- Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
- Company-paid life insurance and short- and long-term disability coverage
- Flexible spending accounts and dependent care savings options
- Employee Assistance Program with confidential counseling, legal, and financial resources
- Wellness programs and benefit advocacy support
Equal Opportunity Employer
- Cargomatic is an equal opportunity employer
- We celebrate diversity and are committed to creating an inclusive environment for all employees
Skills Required
- Strong written and verbal communication skills
- Demonstrated experience in customer support and customer satisfaction
- Ability to think on your feet and problem-solve in real time
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong analytical, organizational, and problem-solving skills
Cargomatic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cargomatic and has not been reviewed or approved by Cargomatic.
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Fair & Transparent Compensation — Base pay is often described as strong or "amazing" for certain corporate and customer success tracks, with compensation considered a highlight for many staff. Feedback suggests overall pay is seen as competitive relative to role expectations in some areas.
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Healthcare Strength — Benefits are frequently characterized as strong on paper, with positive mentions of health coverage and comprehensive packages for corporate employees. Observations also reference wellness resources and an employee assistance program as part of the offering.
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Retirement Support — Retirement matching is highlighted in company materials and employee-facing summaries as a notable component of the package. Feedback suggests the 401(k) match contributes to a solid overall benefits impression.
Cargomatic Insights
What We Do
Trusted by 19 of the top 20 importers, Cargomatic leverages the latest innovations to deliver comprehensive short-haul logistics solutions powered by the industry’s most sophisticated technology platform. The company offers a true one-stop shop—one provider for all U.S. markets managed in one technology platform with a single point of contact for the entire shipment life cycle. Services include LTL, LCL, FTL, FCL, Drayage, Intermodal, White Glove, Final Mile and Storage/Yard Management. Cargomatic’s network of subsidiary-owned assets, owner-operators and fleets provides customers with daily access to more than 35,000 trucks in 50 markets, including the nation’s top 20 ports. At Cargomatic, We Deliver More.
Why Work With Us
At Cargomatic, we tackle logistics challenges with innovative, tech-driven solutions. Our team is empowered to make a real impact in an environment that values curiosity, collaboration and growth. Join us to be part of a forward-thinking culture where passionate people drive meaningful change in how goods move across the globe.
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