The Operations Coordinator will play a key role in supporting day-to-day operations across wholesale and e-commerce channels. This role ensures seamless order fulfillment, logistics execution, and communication across departments. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced environment where accuracy and efficiency are critical. This position is located in our Brooklyn, NY office.
Key Responsibilities- Order Processing & Fulfillment
- Enter and release sales orders in SAP Hana; troubleshoot order issues.
- Manage Amazon order fulfillment, routing and ASN submissions
- Book freight and manage delivery logistics for events, warehouse needs, and material orders.
- Coordinate pick tickets, shipments, routing, and scheduling with the warehouse.
- Monitor daily order fulfillments and address start/cancel or routing needs.
- Process and release e-commerce orders in Shipstation (as needed).
- Submit ASNs, create shipping labels, and provide tracking to customers.
- Wholesale & E-Commerce Support
- Assist the wholesale team with customer inquiries and shipment updates.
- Track wholesale returns, damages, and customer chargebacks.
- Update and maintain the open order sheet for warehouse and wholesale priorities.
- Monitor daily shipped order lists to ensure accuracy and timely communication.
- Inventory & Logistics Coordination
- Execute inventory transfers and adjustments across wholesale and e-commerce warehouses.
- Track inventory levels and POs to make reorder recommendations
- Partner with warehouse staff to confirm shipping, inventory levels, and updates.
- Documentation & Reporting
- Maintain and update the operations manual and SOPs.
- Track and report order status, returns, and chargebacks.
- Manage and verify routing guides, shipping instructions, and delivery requirements
- Support the launch of new customers and products, ensuring operational readiness.
- 1–3 years of experience in operations, logistics, supply chain, or related field.
- Strong organizational and multitasking skills with attention to detail.
- Proficiency in SAP Hana, Shipstation, Shopify, Faire, Amazon Vendor Central, Google Suite, and Excel/Sheets.
- Familiarity with vendor portals (e.g., Bamboo Rose, Nexcom, Fineline) a plus.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
Top Skills
What We Do
We’re all about combining top-notch ingredients with the latest tech to create products that people love around the world.
For close to 20 years, we’ve been perfecting skincare with ongoing research and ethical practices. At TONYMOLY, quality and integrity are at the heart of everything we do.
We believe beauty should be fun and accessible. We mix playful ideas with effective formulas, making affordable products for skincare lovers everywhere!
