The Role
The Operations Coordinator will support Vuer engagement, assist in recruiting efforts, and collaborate with teams to improve community experience while tracking Vuer performance.
Summary Generated by Built In
Job Title: Operations Coordinator
Location: On-site, Columbus
Department: Operations
Reports to: Community Manager
Position Overview:
iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete “Vues” (surveys/inspections using our app). This role will report directly to the Vuer Community Manager (CM).
Responsibilities:
Qualifications:
Location: On-site, Columbus
Department: Operations
Reports to: Community Manager
Position Overview:
iVueit is a leading provider of nationwide property inspections. We pride ourselves on delivering exceptional service to our clients through our dedicated team of professionals. We are seeking a dynamic and personable Operations Coordinator to assist in our efforts in building and nurturing strong relationships with our Vuer community—our valued users who complete “Vues” (surveys/inspections using our app). This role will report directly to the Vuer Community Manager (CM).
Responsibilities:
- Vuer Engagement & Support
- Assist with Vuer issues by serving as a point of contact for basic Vuer concerns, providing feedback and escalating issues that require Community Manager (CM) involvement.
- Provide timely responses to Vuer questions and inquiries.
- Work with the support team to identify common Vuer issues while reporting those issues to the CM.
- Collaborate with all teams to improve the overall Vuer community experience.
- Assist in identifying areas of need for “Vues” requiring background checks.
- Build a rapport and assist in implementing strategies to increase user engagement, satisfaction, and retention within the Vuer community.
- Reach out to Vuer applicants through various platforms.
- Recruiting & Retention:
- Assist in recruiting efforts by utilizing social media and other platforms to identify potential Vuers in remote areas.
- Utilize outreach efforts to assist new recruits with completing “Vues’ in their respective areas.
- Collaborate with the CM and Marketing Team to develop recruitment materials.
- Track and monitor Vuer performance and conduct to ensure adherence with current company policies and expectations.
- Additional Duties, as needed
- Assist with additional assignments and research additional data.
- Crosstrain on inter-departmental tasks to assist other departments.
Qualifications:
- Bachelor's degree in business or a related field.
- At least 3 (three) years of solid customer service experience required.
- Proficiency in Microsoft Excel for tracking, reporting and data analysis.
- Ability to establish and maintain effective working relationships with on-site and remote employees, as well as stakeholders at multiple levels within the organization.
- Excellent communication skills, both written and verbal, with exceptional phone etiquette.
- Professional, friendly, personable, and passionate about delivering exceptional customer service.
- Health, dental and vision coverage
- 401k matching program
- Work from home days
- Paid holidays
- Competitive PTO structure
Top Skills
Excel
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The Company
What We Do
iVueit uses the power of crowdsourcing to provide facilities management, residential, insurance, and municipal professionals with ON-DEMAND photographic verification of their nationwide & multi-site portfolios so they can quickly view the status of their properties.
