Operations Coordinator

Location: Dallas, TX (Hybrid: 3 days in office, 2 remote)

At TruePoint Communications, our product is our people. As one of the fastest-growing marketing and communications agencies in the country, we’re known for meaningful results, smart strategies, and a people-first culture.

We’re looking for an Operations Coordinator who thrives in a fast-paced environment and loves keeping things running smoothly behind the scenes. This role is ideal for someone who’s highly organized, detail-oriented, and enjoys wearing many hats - from invoicing and reporting to onboarding and systems management.

If you’re eager to learn the business side of agency operations and make a measurable impact on a growing company, TruePoint could be the place for you.

Primary Responsibilities:

Finance & Reporting

• Create and send client invoices accurately and on schedule.

• Process accounts receivable (AR) and accounts payable (AP) using Ruddr, QuickBooks and Bill.com.

• Compile biweekly, monthly, quarterly, and annual financial reports in partnership with the Operations Manager.

• Audit employee time entries in Ruddr and ensure accurate utilization.

• Support budgeting, forecasting, and client absorption reporting.

Operations & Systems

• Manage software subscriptions, renewals, and user setup across agency platforms.

• Maintain accurate records of assets, equipment, and license inventories.

• Draft and implement internal processes and policies to improve efficiency.

• Prepare client- or executive-ready documents and agency presentations.

• Support coordination of shift schedules for community management accounts (monthly/quarterly).

People & Culture Support

• Manage the hiring pipeline and applicant tracking system (ATS) - post openings, coordinate interviews, and maintain candidate records in partnership with hiring leads. 

• Facilitate new hire onboarding, including equipment setup and orientation.

• Support offboarding processes and employee record updates.

• Track and maintain PTO records and assist with employee communications.

• Help plan agency events, trainings, and culture-building initiatives.

Qualifications:

• 1–3 years of experience in operations, accounting, or administrative support (agency or professional-services background preferred).
• Strong proficiency in Excel, Outlook, Teams, and QuickBooks; experience with Bill.com, Ruddr, Gusto, and Monday.com is a plus.
  
• Exceptional attention to detail, organization, and follow-through.
  
• Confident communicator who takes initiative and thrives on problem-solving.
  
• Bachelor’s degree or equivalent work experience.

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.