Operations Specialist

At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results. 

We’re looking for an Operations Specialist to own and support core operational workflows across finance operations, hiring and onboarding, systems administration, and internal processes. This role is critical to ensuring the agency operates effectively, with strong systems, accurate reporting, and a consistent employee experience.  

The ideal candidate is highly organized, detail-oriented, and comfortable taking ownership in a fast-paced, collaborative environment. 

TruePoint operates in a hybrid work environment (3 days in office, 2 days remote) and offers competitive health benefits, a profit-sharing bonus plan, 401(k) with competitive matching, and ongoing professional development. 

Core Responsibilities: 

• Finance & Reporting 
  • Own accurate, on-time client invoicing. 
  • Manage accounts receivable and payable using Ruddr, QuickBooks, and Bill.com. 
  • Prepare biweekly, monthly, quarterly, and annual financial and utilization reports in partnership with the Operations Manager. 
  • Audit employee time entries to ensure accurate payroll, utilization, absorption, and revenue reporting. 
  • Maintain forecasting inputs and support budgeting and capacity planning.

• Operations & Systems 
  • Own administration of agency tools and platforms (licenses, access, renewals, vendor coordination). 
  • Maintain asset, equipment, and inventory tracking.  
  • Document, implement, and continuously improve internal processes and policies.  
  • Prepare executive- and client-ready reports, dashboards, and presentations. 
  • Coordinate staffing schedules for community management accounts. 

• People Operations 
  • Own the hiring lifecycle: job postings, ATS management, interview coordination, and candidate communications.  
  • Own end-to-end onboarding and offboarding workflows, including systems access, equipment, and documentation.  
  • Maintain employee records and PTO tracking. 
  • Partner with Ops Manager on internal communications, trainings, and policies. 

• What Success Looks Like: 
  • Hiring, onboarding, invoicing, and systems run smoothly without escalation. 
  • Financial, utilization, and absorption data is timely, accurate, and trusted. 
  • Processes are documented, repeatable, and improving over time. 

Qualifications:     

• 4+ years experience in operations, people ops, finance ops, or administrative roles.  
• Agency or professional services experience strongly preferred. 
• Comfort working in a billable, utilization-driven environment.  
• Strong proficiency in Excel; experience with Quickbooks required. Bill.com, Ruddr, Gusto, and Monday.com a plus. 
• Highly organized, detail-oriented, and accountable. 
• Confident communicator who takes initiative and solves problems independently.  
• Bachelor’s degree or equivalent experience. 

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.