Operations Coordinator

Job Title: Operations Coordinator

Employment Type: Full-Time, Regular Hire

Expected Hours: 40 hours per week

FLSA Status: Non-Exempt, Hourly

Work Location: Fully Remote (within the U.S.)

Position Pay Range: $26 - $28/per hour depending on qualifications

ABOUT THIS OPPORTUNITY:

Kruze Consulting is a boutique CPA firm that provides accounting, bookkeeping, finance, payroll, and tax services to over 800 startups backed by top tier venture capital funds. The Operations Coordinator plays a vital role in ensuring the seamless execution of day-to-day operations at the company. They will provide support to our Internal Operations team across multiple functions. This includes acting as a point of contact between departments, coordinating projects, and assisting with administrative tasks. The ideal candidate will have great time management skills, be adaptable to changing priorities, and have a passion for process improvement. Kruze Consulting has a proven track record of developing their employees to their highest potential. If you are looking to learn and grow as an operations professional, this role might be a terrific opportunity to do that in an entrepreneurial, fully remote accounting firm.

KRUZE CONSULTING IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.

Kruze Consulting believes in diversity of thought as a competitive advantage to bring people together to build a culturally inclusive team. If you are smart, and good at what you do, come as you are. Diverse candidates (however you choose or choose not to identify) are encouraged to apply.

WHAT WE OFFER/WHY KRUZE CONSULTING:

·        Fully Remote – We’ve completely embraced and invested in remote work and know the benefits.  Save time, save money, and decrease stress.  Our experience shows that remote work fosters a healthier work/life balance for our people.  We do get together once a year for an annual offsite meeting, but it’s optional.  

·        Flexibility/Autonomy - Need to run to an appointment, your child's school, or just want to take a walk outside? No problem. If your clients’ needs are met and your work gets done on time, enjoy!

·       Stability – While we serve startups, we aren’t one.  We’ve been around for almost a decade enjoying controlled growth over that time.  We don’t over-hire, and thankfully, we’ve never had to do a reduction in force.  Our service offering is niche, accounting is essential to businesses, and the potential market for our services is diversified/vast.

·        High-Quality Colleagues - We’re a diverse bunch, experts in our respective fields, and eager to help each other and clients.  We care about each other as whole human beings.

NEED TO HAVE/POSITION REQUIREMENTS:

·        2+ years of full-time operations/administrative experience in a corporate environment

·        Strong tech orientation and proficiency with MS Office and Google Suite (now “Workplace”)

·       Solid understanding of the principles of project management, with attention to execution and follow-through

·       Excellent communication skills – able to explain concepts and thoughts professionally and tactfully

·       Meticulous attention to detail – able to follow through and execute on a high volume of nuanced tasks

·       Extraordinarily process-driven – you have checklists for checklists, so nothing slips through the cracks

·        Ability to work with a strong sense of urgency in a fast-paced setting with a variety of repetitive tasks

·        Must be willing to work core business hours in the Eastern Time Zone (approximately 8am to 5pm EST)

·       A love of rapidly changing technology/software solutions that maximize efficiency and deliver firmwide value

NICE TO HAVE/POSITION PREFERENCES:

·        Bachelor’s Degree from an accredited university

·        Experience in a fully remote people-centric culture

·        Experience in a high growth/start-up/entrepreneurial environment

·        Experience in a professional service firm (accounting, consulting, law firm, marketing/PR/advertising, etc.)

·        Experience with newer systems/platforms such as Slack, Salesforce, 1Password, Airtable, Zapier, Box, Kantata, Loom and many others (we are always exploring and embracing new systems, it’s part of our DNA!)

WHAT YOU’LL DO IN A TYPICAL DAY:

·        Support and Monitor Internal Systems: Track and resolve requests or tickets across tools like Salesforce, Wrangle, 1Password, and Ruby; ensure day-to-day issues are handled promptly and accurately.

·        Oversee Access & Permissions: Manage user roles in platforms such as QBO, Bill.com, Gusto, Carta, Kantata, Salesforce and Box.

·        Document & Improve Processes: Update internal how-to guides, create checklists, and refine workflows to help colleagues navigate new systems or tasks with ease.

·        Facilitate Team Access to Client Accounts: Support account managers in setting up online access to clients' banking accounts and other critical systems.

·        Support Operations and IT Security Projects: Assist with various projects focused on improving business processes and enhancing IT security measures.

·       Coordinate With Outsourced It Service Provider to Add and Remove Systems Access: Provide backup support for the corporate systems access/account activations and deactivations workflows

WHAT YOU’LL ACCOMPLISH IN THE FIRST 90 DAYS:

·        Master Core Operations: Become fully conversant in key platforms (Salesforce, Wrangle, 1Password, Slack, Box, Bill.com, Kruze Control, Kantata, Google Workspace), confidently handling daily maintenance and troubleshooting.

·        Refine Access and Follow Security Protocols: Audit and adjust user permissions to match best practices, maintain compliance across the organization’s tools and platforms.

·        Develop Cross-Team Relationships: Build strong rapport with key stakeholders—collaborating to identify process gaps, propose improvements, and keep initiatives on track.

·        Deliver Tangible Improvements: Whether it’s a new 2FA procedure, a refined Box folder structure, or updated onboarding guides, you’ll make meaningful contributions that boost efficiency and clarity for the entire team.

A note of caution about remote workat Kruze Consulting:

While it seems cool, it’s not for everyone. You must have the discipline, work ethic, healthy boundaries, work strategies, and emotional intelligence to work remotely. While we strive for work-life balance at Kruze, this is still a fast-paced role that will require you to juggle many different projects and tasks. You must enjoy and thrive in this type of fast-paced environment.

About Kruze Consulting:

Kruze Consulting has grown organically and rapidly, tripling in size over the last two years.  We provide accounting, bookkeeping, finance, payroll, and tax services to over 800 startups backed by top tier venture capital funds.

·        Our core values are: Kaizen ∙ Integrity ∙ Innovation ∙ Intuitive ∙ Communication & Collaboration ∙ Data Driven Quality ∙ Enabling Customer Greatness ∙ Fidelity

We are a 100% remote company, working in many different countries and time zones; we encourage our employees to take advantage of our flexible work environment to be happier and more productive.  The firm has 800+ Seed, Series A, Series B, and Series C clients. The firm was started 9 years ago, by Vanessa Kruze, CPA and now has 150+ team members. Kruze utilizes best-of-breed software tools such as QuickBooks, Gusto, Justworks, Rippling, Expensify, Bill.com, Zoom, Slack, Ramp, and Brex. Our client base is comprised of venture capital-backed startups funded by the very best venture capital funds in the world.

Physical Requirements:

Extended periods of focused, seated computer work – approximately 8 hours a day

Kruzecomplies with California’s Fair Chance Act:

Kruze will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Kruze is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

Kruze participates in E-Verify:

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.