The Operations Coordinator will support the Operations team in a multitude of ways, including data collection and analysis, working closely with our Order Administration team to keep backlog clear and large orders organized. This role would require frequent presence in our Minden, NV warehouse, with occasional travel to the San Jose, California headquarters.
Main Tasks and Responsibilities:
- Manage strategic projects such as EDI implementation with key customers and designing requirements for AI order entry tools.
- Review Order Backlog in NetSuite and work with the OA team to make sure orders are getting processed in a timely fashion and not getting stuck.
- Coordinate large orders/shipments with OA team, warehouse to make sure they ship on time and to customer expectation. This is especially important at month/quarter end.
- Help keep process documentation up to date - OA’s, Warehouse, 3PL
- Focus on Order Administration
- Reconcile inventory at all warehouse locations monthly and quarterly. Some quarterly reconciliations involve on-site auditors at the Minden location.
- Keep Operations dashboards up to date, edit as needed by team (strong Excel skills, experience with Power BI a plus)
- Focus on Order Administration stats for throughput and efficiency
- Create/manage RMA’s for special customers/ situations and work directly with customers to get goods returned and tested for failure analysis.
- Help with Serial Number uploads for transactions in NetSuite when goods ship from the manufacturers
- Help with fixing Serial Number issues in NetSuite at our warehouses
- Onsite assistance in SJ office as needed for special events
- Assist with logistics issues with inbound/outbound shipments, customs issues, lost or late shipments, etc
- Help Sales/Marketing with trade show shipments
Skills and Requirements:
- Bachelors degree from 4 year university
- Strong organizational skills and attention to detail
- Proficient with MS Office suite of products, especially Excel, Powerpoint
- Able to work evenings and across time zones as needed to complete important tasks
- Can accommodate light travel as needed
- “Can do” attitude in approaching challenges
Skills Required
- Bachelor's degree from a 4-year university
- Strong organizational skills and attention to detail
- Proficient with MS Office suite, especially Excel and PowerPoint
- Experience using NetSuite for order management and serial number transactions
- Inventory reconciliation experience at multiple warehouse locations and with auditors
- Experience coordinating logistics, inbound/outbound shipments, customs, and 3PL interactions
- Experience with EDI implementation and designing requirements for AI order entry tools
- Experience creating/managing RMAs and working directly with customers on returns and failure analysis
- Experience with Power BI (preferred)
- Willingness to work evenings and across time zones as needed
- Ability to accommodate light travel and frequent onsite presence at Minden, NV warehouse
- Can-do attitude in approaching challenges
What We Do
BrightSign is the global market leader in digital signage media players, headquartered in Los Gatos, California, with offices in Europe and Asia. BrightSign manufactures media players, and provides free software and networking solutions for the commercial digital signage market worldwide, serving all vertical segments of the digital signage marketplace. From entry-level BrightSign LS players to BrightSign XT players offering state-of-the-art technology and unsurpassed performance, BrightSign’s products are known for their signature reliability, affordability, ease-of-use, and market-leading technology. www.brightsign.biz
