The Role
Coordinates cross-functional workflows and business initiatives, supports customer operations, tracks priorities and blockers, resolves issues with business and technical teams, improves processes, and ensures commitments are completed. The role requires hands-on business operations experience, strong coordination and problem-solving skills, ownership of initiatives from start to finish, and clear communication.
Summary Generated by Built In
We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business.
This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through.
What You’ll Do- Coordinate workflows and initiatives across different areas of the business.
- Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
- Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
- Track priorities, blockers, follow-ups, and next steps.
- Identify operational gaps and help determine the right people or resources needed.
- Build and improve processes as business needs evolve.
- Follow issues and commitments through to completion.
- Provide clear, concise updates on progress and outstanding items.
Requirements
What We’re Looking For
- 5+ years of professional experience, including substantial hands-on business operations experience.
- Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role.
- Experience working in an established business environment involving multiple teams, functions, and priorities.
- Strong cross-functional coordination and problem-solving experience.
- Demonstrated experience owning workflows or initiatives from start to finish.
- Experience improving processes and ensuring consistent follow-through.
- Comfortable working with both business and technical teams.
- Clear, concise professional communication.
Benefits
- Compensation: USD $2,500–$3,500 gross/month
- Schedule: Fixed Monday–Friday U.S. Central Time schedule
- Fully remote
Skills Required
- 5+ years of professional experience, including substantial hands-on business operations experience
- Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role
- Experience working in an established business environment involving multiple teams, functions, and priorities
- Strong cross-functional coordination and problem-solving experience
- Demonstrated experience owning workflows or initiatives from start to finish
- Experience improving processes and ensuring consistent follow-through
- Comfort working with both business and technical teams
- Clear, concise professional communication
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The Company
What We Do
Smart Apartment Data is a provider of comprehensive multifamily apartment data, analytics, and market research designed to help industry professionals make informed business decisions.
