Are you ready to drive meaningful change and shape the future of operational controls? Join a team where your expertise and ideas are valued, and your impact is visible. You will partner with senior leaders, modernize controls, and deliver strategic initiatives that strengthen our first line of defense. Grow your career while leveraging analytics and innovation to enhance how we manage risk. Experience a culture that champions continuous improvement, collaboration, and career mobility.
As a Control Manager - Associate within Operations Control Management team, you lead proactive risk management and control design across operations. You partner with stakeholders to assess risks, engineer effective controls, and execute strategic projects that improve resilience and efficiency. You champion a culture of continuous improvement, using data, analytics, and digital tools to inform decisions and deliver measurable enhancements. Together, we ensure compliant, well-controlled processes that support clients and market integrity. You will be part of a team that applies deep operational expertise and data-driven insights to strengthen processes end to end.
Operations Control Management oversees the control environment for operations as part of the firm’s first line of defense. The team identifies and assesses risks, designs and tests controls, and enables compliance with applicable laws, rules, and regulations. You will have the opportunity to work with middle office, trade support, and product teams to strengthen control design and support a culture of innovation and accountability.
Job responsibilities
- Conduct proactive risk and control reviews to identify weaknesses and determine root causes
- Design, enhance, and validate controls to ensure they are robust, well documented, and operating effectively
- Facilitate end-to-end operating environment reviews, including metrics, failure modes, and roles and responsibilities, and re-engineer processes with innovative ideas
- Provide independent challenge and articulate risk, issues, and impact-weighted solutions to stakeholders
- Facilitate implementation of process improvements, automation, and strategic initiatives to enhance control effectiveness and reduce risk
- Champion the use of data analytics and digital tools to monitor performance and inform decisions
- Partner with middle office, trade support, and product teams to strengthen front-to-back control design
- Establish clear change management protocols to sustain control health during new or modified products and services
- Define and track key risk indicators and metrics; escalate breaches and drive remediation to closure
- Prepare and deliver concise updates for senior management and external stakeholders on risk and control landscape and roadmap progress
- Foster a culture of innovation, continuous improvement, and accountability across operations
Required qualifications, capabilities, and skills
- Bachelor’s degree
- Minimum 5 years of experience in financial services with a background in operations, controls, audit, quality assurance, operational risk management, or compliance
- Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods
- Excellent problem-solving, verbal, and written communication skills with the ability to influence at all levels, including senior executives and external partners
- Exceptional attention to detail, strong organization, and the ability to manage multiple priorities in a high-pressure environment
Preferred qualifications, capabilities, and skills
- Demonstrated project management capabilities, managing multiple initiatives, and providing timely updates through completion
- Extensive product knowledge of equity derivatives, including equity swaps, options, futures, and exchange traded funds, and strong understanding of front-to-back processes
- Advanced proficiency in data analytics and automation tools, including Alteryx, Tableau, Python, Visual Basic for Applications, and Structured Query Language
- Knowledge of the Control and Operational Risk Evaluation framework and platform
Skills Required
- Bachelor's degree
- Minimum 5 years of experience in financial services in operations, controls, audit, quality assurance, operational risk management, or compliance
- Ability to analyze, question, and challenge end-to-end processes and implement enhanced control methods
- Excellent problem-solving, verbal, and written communication skills with ability to influence senior executives and external partners
- Exceptional attention to detail, strong organization, and ability to manage multiple priorities in high-pressure environments
- Demonstrated project management capabilities, managing multiple initiatives and providing timely updates through completion
- Extensive product knowledge of equity derivatives (equity swaps, options, futures, ETFs) and strong understanding of front-to-back processes
- Advanced proficiency in data analytics and automation tools, including Alteryx, Tableau, Python, Visual Basic for Applications, and SQL
- Knowledge of the Control and Operational Risk Evaluation framework and platform
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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