Operations Associate

Posted 2 Hours Ago
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Hiring Remotely in USA
Remote
Entry level
Artificial Intelligence • Professional Services • Social Impact
The Role
Provide operational support for fiscally sponsored AI safety projects: manage tickets, communications, invoices, transfers, expense review, grant/accounting coordination, and develop process documentation. Grow into more complex problem-solving and cross-team coordination.
Summary Generated by Built In
Want a single job to serve many AI safety projects? Ashgro is hiring an Operations Associate

What is Ashgro?

https://www.ashgro.org/

Ashgro helps AI safety projects focus on AI safety.

We offer fiscal sponsorship to AI safety projects, saving them time and allowing them to access more funding. We save them time by handling accounting, management of grants and expenses, and HR. We allow them access to more funding by housing them within a 501(c)(3) public charity (Ashgro Inc.), which can receive grants from pretty much any source.

Search for ‘Ashgro’ in https://survivalandflourishing.fund/2025/recommendations to find examples of projects we're sponsoring.

What does an operations associate do at Ashgro?

Handle parts of tickets, whole tickets and eventually address just generally described opportunities or problems. You'll start out doing very basic tasks, but we aim to move you up the ladder to more and more complicated or open-ended tasks as quickly as we (and you) can. Given that we're a small team, though, some share of very basic tasks will remain your responsibility for the foreseeable future.

Examples of very basic tasks:

  • Create tickets, link them to existing tickets and add forms to them.

  • Fill details into an email template and send the email.

  • Upload an invoice to a procurement platform every month.

  • Transfer money to prize recipients.

Examples of well-defined tasks:

  • Put together invoices and send them to the UK government.

  • Respond to a fiscal sponsorship inquiry.

  • Advise project staff on what expenses are allowed or not allowed.

  • Review expenses for compliance.

  • Ask our lawyer for legal advice and implement it.

Examples of high-level work:

  • Create and document processes.

  • Figure out how to handle tax withholding for prize payments and communicate about it with project staff.

  • Understand why we're not getting deposits from a set of grants and figure out how to get that unstuck. Including finding a solution, together with the affected project staff, for the cash flow problem resulting from the grant conditions.

All of the above are past examples. Future work will be different.

Requirements

You need to be able to:

  • Communicate externally.

    • Read with attention to detail. In particular, you can read a customer request and understand what it is they want.

    • Write clearly, in a friendly manner and quickly (since you'll have to do a lot of writing).

  • Do stuff.

    • Prioritize well after being given heuristics for prioritization.

    • Stick to the given process, even when it's not perfectly optimal.

    • Handle similar things in a similar way (consistency) (when there is no process or there are gaps in the process).

    • Learn new things quickly (or already know everything).

  • Communicate internally.

    • Recognize when you don't know something and ask.

    • Recognize when something comes up that someone else (in particular, your manager) should know and tell them about it.

Nice to have – lacking these should not (!) stop you from applying:

  • Legal or financial background.

  • Experience working at a US non-profit.

  • Knowledge of AI safety topics.

  • A knack for building rapport through written communication.

Application process

AI warning: We want to know what you can do, not what AI can do. So as soon as we have any suspicion that any part of your application is written by AI, we will put it on the ‘maybe’ pile. If we are reasonably sure that part of the application was written by AI, we will reject it, no matter how good it otherwise seems.

  1. Initial two-part application, which doubles as a work sample test. – What you submit here will be anonymized before review.

  2. 30 min screening interview involving a small sample task.

  3. 1-2 h interview with future manager (Richard).

  4. 1-2 h interview with CEO/skip manager (JJ).

  5. 2-3 h screenshare call working with future manager on actual work tasks.

  6. Reference check.

If you make it through all of this, we'll be excited to offer you a job.

How to prepare for the interview process?
  • Expect to tell us about yourself in general.

  • Be ready to talk about past accomplishments that show you can do what you need to be able to do (see above).

  • We don't expect you to put a lot of effort into anticipating interview questions and rehearsing answers. If we need more information and as long as you don't ramble, there will be plenty of time for us to ask follow-up questions to get the information we need.

How long between applying, getting an answer, and starting to work?

Expect six to eight weeks from submitting your application to getting an offer. We aim to go faster than that, but life usually intervenes. If you let us know, we can accelerate the process for you.

Other information
  • This is a remote position.

  • Part-time is possible.

  • If you have any questions or doubts, please comment or email us at [email protected].

Skills Required

  • Read customer requests with attention to detail and understand requested outcomes
  • Write clearly, friendly, and quickly for frequent external communications
  • Prioritize tasks using provided heuristics and manage workload consistently
  • Follow established processes and apply consistency when processes are incomplete
  • Learn new tasks and systems quickly and adapt to increased responsibility
  • Recognize knowledge gaps, ask questions, and escalate issues to manager when appropriate
  • Perform operational tasks: create and link tickets, send templated emails, upload invoices, transfer payments
  • Handle well-defined fiscal tasks: prepare/send invoices, review expenses for compliance, advise on allowed expenses
  • Legal or financial background
  • Experience working at a US nonprofit
  • Familiarity with AI safety topics
  • Ability to build rapport through written communication
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The Company
10 Employees
Year Founded: 2022

What We Do

Ashgro Inc is a U.S. 501(c)(3) public charity that provides fiscal sponsorship and administrative services to AI-safety projects. It handles accounting, grant and expense management, HR, and compliance so researchers and teams can focus on AI safety work. Ashgro aims to remove operational barriers, enable access to philanthropic funding, and accelerate high-impact AI safety research and programs.

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