Operations Associate

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

General Operational Support:

• Provide strategic operational support and guidance to the PDS Houston and San Antonio Variable Market teams

• Identify process inefficiencies and provide feedback to the Regional Operations Lead to collaborate and develop strategies to enhance productivity, optimize operations, streamline workflows, and reduce costs.

• Utilize business intelligence tools to drive data-informed decision-making, monitor operational performance, and identify areas for improvement.

• Collaborate closely with the Regional Operations Lead and local market business partners (i.e. HR, Finance, Legal, Marketing, IT…) to ensure effective implementation of PDS business processes and initiatives.

• Effectively support the implementation of operational strategies and initiatives to enhance productivity, quality, and customer satisfaction within the markets.

• Obtain feedback from the PDS variable market(s) and circulate with the Regional Operations Lead to identify and prioritize operational improvements and strategic operations initiatives.

• Participate in workstreams across Americas PDS Operations to drive and deliver best-in-class operational initiatives.

People Experience Support:

• Champion a positive and inclusive work culture, fostering employee engagement.

• Encourage and support a culture of continuous learning.

• Collaborate with the Regional Operations Lead and local PDS Variable Market Lead(s) to review market people survey results to identify areas of opportunity and develop initiatives to drive improvement.

• Collaborate with the Regional Operations Lead to ensure national Americas PDS PMO L&D initiatives are properly implemented into the local PDS Variable Market(s).

• Support the local PDS onboarding process, ensuring Americas PDS L&D Onboarding and JLL Onboarding systems and best practices are being implemented and completed.

• Champion and foster JLL and PDS values.

Business Intelligence Support:

• Utilize business intelligence tools to drive data-informed decision-making, monitor operational performance, and identify areas for improvement.

• Review client satisfaction dashboards and support local PDS Variable Market Lead(s) in following up with clients as appropriate.

• Review market operational performance and work with Regional Operations Lead to identify areas for improvement.

• Collaborate with the Regional Operations Lead and the Americas PDS BI team to extract insights and support the development of actionable strategies and process improvements.

Financial Support:

• Conduct P&L reporting and analysis to support business decision-making

• Perform pipeline analysis to track business development and secured revenue

• Monitor and analyze resource utilization

Strategic Growth Support:

• Support market growth strategy planning and implementation initiatives

• Leverage market knowledge and competitive intelligence to drive growth initiatives and strategies

• Support account and national service growth opportunities for the market(s)

Risk & Safety Support:

• Participate as a local variable market HSSE champion.

• Support CMO incident reporting policies and escalate as needed.

• Review and support PDS Health, Safety, Security, Environmental (HSSE) programs to ensure appropriate compliance.

• Monitor local market HSSE good catch and near miss dashboards and review with local PDS Variable Market Lead(s).

• Ensure safety tips are presented during local internal team meetings.

• Review and support Internal Project Review dashboards to ensure appropriate compliance and completion.

Technology Support:

• Understand the technology systems used within AM PDS and how they support PDS processes.

• Support system onboarding and support license procurement processes.

• Support system adoption by providing visibility to training and additional support resources to ensure employees can properly use the systems they are required to use.

• Compile feedback from local market team and circulate with the Regional Operations Lead to identify areas of opportunity and improvement.

Education and Experience:

• Computer skills and extensive knowledge of Microsoft products (Excel, Word, PowerPoint, OneNote, Sharepoint)

• Knowledge of operation of standard office equipment

• Knowledge of clerical and administrative procedures and systems such as virtual filing and record keeping

• Knowledge of principles and practices of basic office management

• Bachelor’s degree preferred

Key Competencies:

• Communication skills - written and verbal

• Planning and organizing

• Prioritizing

• Problem assessment and problem solving

• Information gathering and monitoring

• Attention to detail and accuracy

• Flexibility

• Adaptability

• Teamwork

• Reliability

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.