Operations Associate (Deployment)

Reposted 3 Hours Ago
New York City, NY, USA
In-Office
1-7 Annually
Junior
Artificial Intelligence • Fintech • Software • Financial Services
We're rebuilding fund administration from the ground up - AI-native, Series A, and administering $15B+ in a $100T market
The Role
The Operations Associate will manage migration and implementation for investment firms, improve operational processes, ensure quality control, troubleshoot issues, and support customer onboarding.
Summary Generated by Built In
About Hanover Park

We're building the AI-native ERP that will define private markets infrastructure. This isn't an AI wrapper slapped onto legacy software - we built a proprietary general ledger accounting system from the ground up, designed specifically for complex investment firms. As the system of record, we've earned the trust to bundle fund administration with tools that were previously fragmented: investor portals, AI-powered portfolio management, KPI collection, and more.

With AI, context is king. And Hanover Park has all the context on our customers.

In under a year, we've scaled to over $15 billion in assets under administration, serving investment firms and LPs that include top-5 banks and major endowments. We're backed by Emergence Capital (first investor in Salesforce and Zoom), Susa Ventures (first investor in Robinhood and Flexport), and Lux Capital.

Stripe for payments. Ramp for expenses. Hanover Park for investments.

About the role

Our #1 objective is for Hanover Park customers to be raving fans. From the moment they sign a contract to the launch of their firm, we want that experience to be filled with magical moments.

You will own migration and implementation for the most complex investment firms in the world - moving them from legacy, disconnected systems onto Hanover Park's system of record. This isn't back-office work. You'll be on the front line of some of the most consequential client relationships in private markets, with real ownership from day one.

At Hanover Park, "services is sales." This role directly drives retention and expansion on our path to becoming a billion-dollar company.

What you'll work on
  • Own client migration and implementation end-to-end — from signed contract through successful launch

  • Build and continuously improve core operational processes and playbooks

  • Collaborate with fund accountants and world-class engineers to ensure operational precision and exceptional service delivery

  • Execute detailed quality control and reconciliation across historical customer financial reporting periods

  • Troubleshoot issues, identify patterns, and provide data-driven recommendations for operational improvements

  • Surface process improvements proactively and work with engineering to build them into the product

What we're looking for

Must-haves

  • Exceptional organizational and project management skills - you can track many moving pieces simultaneously without dropping the ball

  • Strong written and verbal communication - you represent Hanover Park directly with institutional clients, fund CFOs, and COOs

  • Bias toward action - you don't wait for permission or a perfect playbook to solve a problem

  • 1–7 years in fund accounting, fund administration, or investment operations, ideally supporting private equity, venture capital, private credit, or other alternative investment vehicles

  • Deep understanding of fund structures, capital calls and distributions, NAV calculations, and financial reporting across periods

Nice-to-haves

  • Prior experience in PE/VC operations or fund administration

  • CPA preferred but not required - candidates with strong practical fund accounting experience are equally valued

  • Exposure to client onboarding or data migration workflows

Why join now

You won't be doing meaningless ops work. You'll be solving one of the biggest problems at Hanover Park - delivering a client experience so good it becomes our strongest growth lever. You'll work closely with leadership on client escalations and strategic decisions, with direct exposure to Chris (CEO) and the founding team. The role is broad by design. Some days are strategic; some days are firefighting. Client expectations are high and timelines are tight. If that energizes you, we should talk.

You'll personally onboard the funds that determine whether Hanover Park becomes the AI-native system of record for private markets. Our first 100 customers shape the next 1,000.

Equal opportunity employment

Hanover Park is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

We are committed to building a team that reflects a diversity of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to any protected characteristic.

If you require a reasonable accommodation during the application or interview process, please contact us at [email protected].

Hanover Park is headquartered in the Gramercy Area in New York City. This role is on-site 5 days per week.

Skills Required

  • 1-7 years of experience in fund accounting, fund administration, or investment operations
  • Deep understanding of fund structures, capital calls & distributions, NAV calculations, and financial reporting
  • CPA preferred but not required
  • Proven ability to thrive in fast-paced, ambiguous, high-growth environments
  • Strong analytical skills with exceptional attention to detail

Hanover Park Compensation & Benefits Highlights

  • Career-Linked Recognition & Rewards Messaging emphasizes urgency, ownership, and performance-driven structures typical of startups, indicating rewards may be closely tied to impact. Specific mechanisms or bands are not posted.

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The Company
HQ: New York, New York
42 Employees
Year Founded: 2024

What We Do

Hanover Park is the first AI-native fund administration company - built from the ground up to modernize an industry that manages over $100 trillion in assets and has been underserved by technology for decades. Fund administration is the operational backbone of private markets. It's how funds track capital, calculate returns, manage investor reporting, handle distributions, and stay compliant. For years, this work has been done on legacy systems, manual spreadsheets, and outdated software that wasn't built for the complexity or scale of modern private markets. The result: slow turnaround times, high error rates, and ballooning headcount just to keep up. Hanover Park changes that. We built our platform with AI at the core - not as a feature bolted on after the fact, but as the foundation everything runs on. That means faster processing, fewer errors, and a fundamentally better experience for the funds and investors we serve. We currently administer $15B+ in assets and are scaling rapidly. Our team sits at the intersection of finance and technology - fund accountants, engineers, and operators who understand both the complexity of private markets and what it takes to build world-class software. We move fast, hold a high bar, and care deeply about getting it right. We're Series A, backed by Emergence Capital, Lux Capital, and Susa Ventures - investors who back category-defining companies at the earliest stages. Emergence's thesis is vertical AI, and they've seen this movie before: they were early in Veeva when it was a small team with a big idea about what software could do for a single industry. Veeva became a $40B company. We think fund administration is the next industry ripe for that kind of transformation. The people joining Hanover Park now aren't walking into a finished product. They're walking into the moment when everything gets built — the platform, the team, the culture, the category. If you want to do the most important work of your career in a market that actually matters, this is where you do it.

Why Work With Us

Hanover Park is the first AI-native fund administrator — built from scratch, not retrofitted onto legacy workflows. We're modernizing a $100T+ market that's been underserved by tech for decades. $15B+ AUM, Series A backed by Emergence, Lux & Susa. Join at the ground floor of a category-defining company

Hanover Park Offices

OnSite Workspace

Typical time on-site: None
HQNew York, New York

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