Operations Associate
Company Overview
At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 10 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $300 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.
We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.
Job Category
Modernize seeks an Operations Associate to join our Operations and Analytics team. In this position, you will be responsible for supporting our clients’ teams as well as day-to-day business operations. You will create custom lead deliveries, do end-to-end publisher setups, execute tickets in JIRA and become an expert in all our internal systems. You will support accounts receivables efforts. You are process and data-driven with great attention to detail. Using your analytical skills, you will dig in and solve problems, and effectively communicate recommendations to stakeholders, including senior leadership. This position is based in the West Coast and required to work Pacific Time hours.
Responsibilities
- Create and execute CRM integrations
- Create custom lead deliveries
- Set up new publishers
- Set up and audit account configurations in our internal platforms
- Troubleshoot issues related to client and publisher integrations
- Analyze internal data to solve business problems
- Work with account management team on projects and execute tasks to drive efficiencies
- Strategize process improvements that support the business
- Collaborate with internal teams, including account management, accounting, and operations, to ensure accurate and timely billing processes
- Investigate and resolve billing discrepancies and disputes in a timely manner
Requirements
- 1-2 yrs of experience working as a Business Operations Associate
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Technical proficiencies
- Provide end user support / resolution
- Able to be agile and adapt to evolving needs of the business
- Ability to produce deliverables to stakeholders that are valuable
- Aptitude to learn new technologies, systems and software
- Organized and detail-oriented, able to meet deadlines
- Self-Motivated, grasps new concepts easily
- Confident when challenging others directly
- Proficient in Excel
- Salesforce experience required
- Atlassian software experience a plus
- Experience with Billing and Accounts Receivables a plus
- SQL knowledge a plus
- Tableau knowledge a plus
The expected salary range for this position is $50,000 USD to $70,000 USD annually. This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices. The salary may be adjusted based on applicant's geographic location. The position is also eligible to receive performance bonus or commission and equity in the form of restricted stock units. This position is eligible to participate in the Company’s standard employee benefits programs, which currently include health care benefits; (2) retirement benefits; (3) the amount of paid days off (paid sick leave, parental leave, paid time off, or vacation benefits); (4) any other tax-reportable benefits.
#LI-REMOTE
Modernize (a QuinStreet division) is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity, or any other characteristics protected by law.
Please see QuinStreet’s Employee Privacy Notice here.