Operations Associate

Operations Associate Job Summary The Operations Associate will support the smooth day-to-day operations of ZSE Group by coordinating administrative processes, maintaining accurate records, supporting finance and people operations, monitoring SOP compliance, and assisting with customer success for Triift Africa and Idea to Funded (ITF). The role is suited to an organized and proactive entry-level professional who can manage multiple tasks, follow processes, communicate clearly, identify gaps, and support continuous improvement across a growing organization. Relevant internship, NYSC, volunteer, freelance, or personal project experience is welcome. Key Responsibilities * Support day-to-day administrative and operational activities across ZSE Group and its brands, including maintaining trackers, calendars, directories, and organizational records. * Maintain an organized Google Workspace and Notion filing system, ensuring documents and information are accurate, current, and easy to retrieve. * Track deadlines, deliverables, subscriptions, contracts, and renewals, and follow up with relevant team members to ensure timely completion. * Assist with finance administration, including recording income and expenses, organizing receipts, preparing invoices, tracking payments, supporting reconciliations, and maintaining financial records. * Support payroll, reimbursements, statutory deductions, and other finance-related processes under the supervision and approval of the appropriate finance or leadership team. * Assist with maintaining weekly cash-flow records and compiling financial and operational reports. * Support the documentation, review, and implementation of Standard Operating Procedures (SOPs) across teams. * Conduct basic process and documentation checks to confirm that required steps, templates, approvals, and records are completed before deliverables are released. * Identify repetitive administrative tasks, process gaps, and operational bottlenecks, and support the team in improving or automating them using tools such as Google Workspace, Notion, and simple automation platforms. * Support recruitment and onboarding activities, including interview scheduling, documentation, account setup, and maintaining employee records. * Maintain confidential HR records relating to contracts, leave, performance reviews, and other people operations activities. * Assist with team meetings, training sessions, workshops, travel arrangements, agendas, minutes, and follow-up actions. * Support leadership and other teams with operational projects, research, coordination, and administrative tasks as assigned. * Respond to customer enquiries for Triift Africa and ITF through approved communication channels and within established response times. * Record customer enquiries and issues, route them to the appropriate team, and follow up until resolution. * Collect and document customer feedback, satisfaction information, testimonials, and recurring issues for review by the relevant team leads. * Prepare and submit regular operational updates, trackers, and reports, highlighting completed tasks, outstanding actions, risks, and areas requiring escalation. * Communicate clearly and professionally with colleagues, customers, vendors, and external partners while maintaining confidentiality and organizational standards. * Proactively identify what is missing, resolve issues within the scope of the role, and escalate matters requiring management approval or specialist input.