About Us:
Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.
Job Description
Roles and Responsibilities:
- Act as a single point of contact and be the face of Bhanzu support for the customers.
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Proactive outbound calling to build rapport with the customers.
- Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
- Follow-up with customers to ensure their issues are resolved.
- Build and maintain long-lasting relationships with existing customers.
- Maintain a deep knowledge of company products and services.
Requirements:
- Degree in management, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
- Proficiency in Microsoft Office, CRM software and use of ticketing systems.
- Excellent written, verbal skills and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Ability to multi-task and display patience when handling tough cases.
Note :
- The candidate should be comfortable working in Night Shift
Skills Required
- Degree in management, marketing, communication, or a similar field
- Experience as a relationship manager, in customer service, or in a similar role
- Proficiency in Microsoft Office
- Proficiency with CRM software
- Experience using ticketing systems
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Conflict-resolution and problem-solving skills
- Ability to multitask and remain patient when handling difficult cases
- Comfort working night shifts
What We Do
Bhanzu, founded by the World's Fastest Human Calculator is a math-learning platform with a meticulously designed curriculum that helps students become 4x quicker and better at math by nurturing their cognitive abilities and building their core math acumen. The vision of Bhanzu is to build the most thought through math curriculum using personalised AI-aided methodology, which builds confidence in students, by enabling them to apply math in the real world.
