The Role
The Operations Associate will manage homes from inspection to move-in, coordinating repairs and ensuring quality standards are met while driving revenue execution and maintaining communication with all stakeholders.
Summary Generated by Built In
About Belong
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
About the Home Quality Team
What we do goes far beyond prepping a home for listing. Our work is about quality—as a mindset, a standard, and a promise to residents and homeowners. From the moment a home is ready to start work to the moment it’s loved, our team ensures that every step—inspections, repairs, cleaning, photography, listings—reflects our commitment to delivering homes that meet Belong’s standards.
About the Role
We’re looking for a hands-on operator who owns a portfolio of homes from inspection → scope → repairs → QA → photos → listing → move-in. You’ll translate inspection findings into action, coordinate contractors and schedules, manage revenues executed and timelines, and keep every stakeholder aligned. If you’re proactive, organized, and energized by making things happen fast—and right—this role is for you. This isn’t a sit-back role. You’ll chase blockers, re-sequence work on the fly, jump on details when needed, and keep momentum until keys are in a resident’s hand.
What You’ll Do
Own the home journey: Take each assigned home from inspection to move-in ready, ensuring scope, schedule, and revenues executed are clear and delivered.
Turn findings into plans: Convert inspection notes into punch lists; define scope, materials, and sequencing (repairs → cleaning → photos).
Coordinate the doers: Work daily with inspectors, handypeople, painters, cleaners, locksmiths, and photographers—ensuring access and day-of readiness.
Schedule with precision: Book vendors, stack work efficiently, and re-sequence quickly to protect timelines.
Guard the standard: Run pre- and post-repair QA; confirm photo-readiness; ensure listing criteria and brand standards are met.
Drive revenue execution: Compare quotes, choose the most affordable trusted option, and push work to completion and invoicing to realize revenues.
Communicate clearly: Keep homeowners, internal teams (Sales, Vendor Ops, Listings, Support), and residents updated—no surprises.
De-risk early: Escalate access issues, power/water, furnished homes, or special conditions quickly to avoid delays.
Track everything: Keep the source-of-truth updated in our product—every task, date, and invoice.
What Success Looks Like (KPIs)
Revenues executed
Time to list
Listings delivered
CSAT from homeowners and residents
What Makes You Great
Homeowner-centric: You frame decisions around trust, outcomes, and value.
Cross-functional driver: You align inspectors, contractors, and internal teams toward a date-certain goal.
Proactive: You anticipate issues and solve them before they hit the critical path.
Structured & organized: You manage multiple homes, vendors, and deadlines without dropping details.
Ambitious & hands-on: You roll up your sleeves and drive to done—and done well.
Outcome-oriented communicator: Crisp, timely, and action-focused in writing and on calls.
Minimum Requirements
1–3 years in start-up operations or a similar fast-paced execution role.
Am I A Good Fit?
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The Company
What We Do
There is more than one American Dream. Owning your home is one of those dreams. It's been an aspiration for a long time, and we know that millions struggle to achieve it. But there are other American Dreams.
Some of these dreams are about living differently than previous generations - for whom owning was everything. We may want to use our cash to start a business. We may want to experience new places. We may not have the money yet for home ownership, but still dream of living in a glorious home where we can put down roots and experience the sense of belonging.
