Operations Associate
Location: The St. James – Springfield, VA
About The St. James:
The St. James is the premier sports, wellness and active entertainment destination in the country, with 450,000 sq. ft. of developmental and competitive programs, teams and opportunities in more than 20 sports, and a wide range of premium fitness, wellness and entertainment experiences.
Our People & Culture:
At The St. James, we are in the business of human development. Our success in delivering exceptional guest experiences—experiences that engage, inspire, and delight—depends on our ability to recruit, retain, and cultivate team members who embody the true spirit of hospitality. We seek individuals who are committed to personal and organizational excellence, who are proactive and action-oriented, and who thrive in a collaborative team environment. If you have a passion for service and a dedication to continuous growth, we want you to be part of our team.
Key Responsibilities:
- Assemble and deliver equipment to prepare venues for various sports practices, games, and events
- Strike and stow equipment in order to stage venues for incoming activities.
- Provide crowd control coverage, including gate control, ticket sales, participant administration, usher, and other event related duties.
- Provide game operations coverage, including clock operations, scorekeeper, safety monitor, and other sports game related duties.
- Maintain storage spaces to ensure areas are properly cleaned, maintained, and stocked.
- Monitor and ensure venue activities occur as scheduled, providing direction when needed.
- Maintain equipment inventory, including minor repairs and damage reporting when needed.
- Monitor and interact with digital communications tools, including e-mail, social media, and SMS messaging.
- Monitor and interact with digital scheduling, calendar, and task assignment/designation tools.
- Assemble, maintain, and perform minor maintenance on specialized sports equipment, including Dr. Dish, HD Golf, Porter, and pitching machines.
- Maintain detailed knowledge of various sports activities, including game play, rules, positions, and other pertinent information.
- Support Sports, Events, and Venue Rental staff with operational requests, questions, and activity needs
- Assist in sports league administration, including registration facilitation, maintaining rosters, and monitoring practices/events.
- Provide sports specific venue support, including painting, minor maintenance, and cleaning activities.
Job Knowledge, Skills, and Other Requirements:
- Must have good organizational and planning skills
- Must have working knowledge of various sports/entertainment activities
- Must have ability to exercise sound judgment and decision making skills.
- Must have ability to work effectively under tight deadlines and stress.
- Must have effective written and verbal communication skills.
- Must have the ability to work well under stress and exercise good judgment, diplomacy, courtesy and tact under all circumstances.
- Must have ability to use tools, resources, and knowledge in order to accomplish multiple tasks in a safe, timely and efficient manner.
Physical Requirements:
- Requires a full range of body motions including seeing and hearing to normal range.
- Job requires routine standing, walking, stooping, bending, lifting, carrying, pushing, pulling, reaching, handling, speaking, hearing and visually checking work assignments in progress and those that have been completed.
- Must periodically climb to elevated locations in the building complex.
- Must be able to lift, carry upwards of sixty-five (65) pounds
- Frequently works under stressful working conditions, irregular hours and tight time deadlines.
Skills Required
- Good organizational and planning skills
- Working knowledge of various sports and entertainment activities
- Sound judgment and decision-making ability
- Ability to work effectively under tight deadlines and stress
- Effective written and verbal communication skills
- Ability to exercise diplomacy, courtesy, and tact
- Ability to manage multiple tasks safely, timely, and efficiently
- Ability to stand, walk, stoop, bend, lift, carry, push, pull, reach, handle, speak, hear, and visually inspect work
- Ability to periodically climb to elevated locations
- Ability to lift and carry up to 65 pounds
- Availability for irregular hours and stressful working conditions
What We Do
The St. James is a national sports, performance, wellness and active-entertainment platform that builds and operates large multi-sport complexes and premium fitness clubs. Its flagship venue in Springfield, VA spans ~450,000 sq ft and houses turf fields, courts, pools, ice rinks, a health club, spa, and family entertainment. The company runs youth programs, camps, performance academies and is expanding a network of clubs and training destinations nationally.
