Job Title: Operations Assistant – Automation & Process Optimization
Location: Remote (Open to candidates in the Philippines, India, Brazil, or South America)
Schedule: Full-Time
Reports To: Director of Operations
Key Responsibilities:- Manage and optimize backend tools including Shopify, ShipBob, Aftership, and Gorgias.
- Set up, maintain, and improve automations using tools such as Zapier, Make (Integromat), and AI-powered platforms.
- Collaborate with the Director of Operations to identify bottlenecks and implement scalable solutions.
- Monitor system issues, troubleshoot bugs, and proactively resolve automation errors.
- Support the enhancement of SOPs and backend processes across departments.
- Assist with training and fine-tuning of AI tools (e.g., Gorgias AI) for improved customer experience and support automation.
- Explore and suggest new tools or systems that improve operational efficiency.
- 1–2+ years of experience in operations, automation, or backend support (or equivalent hands-on projects).
- Strong knowledge of automation platforms such as Zapier, Make, or similar tools.
- Familiarity with eCommerce tools (Shopify, ShipBob, Aftership) is a plus but not required.
- Ability to troubleshoot technical issues and communicate clearly about backend systems.
- Strong attention to detail and process-oriented thinking.
- Demonstrated experience via case studies or real-world projects (preferred over tenure).
- Bonus: Basic knowledge of APIs or low-code/no-code development.
- Self-starter with the ability to manage tasks independently.
- Quick learner of new tools and systems.
- Strong written and verbal communication skills.
- Flexible and adaptable in a growing startup environment.
Top Skills
What We Do
Hikinex is a company that provides scalable business support.
We specialize on supporting growing businesses. Our HIKINEX agents are found, trained, and promoted to effortlessly integrate into businesses of all sizes. in a diverse number of different industries We are passionate about our clients and strive to provide an unrivaled experience. As a result, our employees are highly trained, our services are fully scalable, and our monthly plans are commitment free. We've invest heavily into our clients, and our processes reflect our commitment to their success. Your team at HIKINEX is dedicated to your success.
Client Engagement, Recruiting Services, Sales Support, Marketing Support, & Back-office Support are mostly of the HIKINEX services
