Are you an organised, detail-oriented individual with a passion for delivering outstanding service? We are looking for a proactive and motivated UK Operations and Returns Assistant to join our team!
Reporting to the Global Head of Supply Chain & Operations, you will play a key role in ensuring smooth day-to-day operations, supporting our customers, and keeping everything running efficiently. This is an exciting opportunity to work in a fast-paced, collaborative environment where no two days are the same!
KEY RESPONSIBILITIES:Order Management
- Review and approve customer orders, ensuring all necessary details are accurate in our system.
- Monitor and process order tickets promptly.
- Work with our 3PL (Third-Party Logistics) partners to ensure orders are fulfilled efficiently.
- Pack and process any office-based orders as needed.
- Coordinate collections with transport providers, ensuring tracking details are recorded.
Returns Management
- Process return requests accurately, ensuring all details are complete.
- Track and action return tickets/enquiries promptly.
- Follow up on overdue returns and liaise with customers as needed.
- Ensure all returned items are checked, processed, and allocated correctly within the system.
Stock Control
- Inspect incoming stock deliveries, checking for damages and confirming quantities.
- Conduct monthly stock counts and maintain accurate records.
- Organise and manage stock movements between locations when required.
Customer Care
- Be the friendly first point of contact for customer enquiries, ensuring a high standard of service.
- Develop in-depth knowledge of our products and procedures to assist customers effectively.
- Monitor and respond to customer queries via Info/Support tickets, live chat (Zendesk), and Amazon.
General Duties
- Take on additional tasks and responsibilities as needed to support the business.
- Previous experience in operations, logistics, or customer service.
- Strong organisational and multitasking skills with excellent attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with business operating systems.
- Ability to quickly learn new software and adapt to process changes.
- A proactive and customer-focused approach with a willingness to go the extra mile.
- Experience using Zendesk or working with 3PL providers is a plus.
- Be part of a collaborative and supportive team where your contributions make a difference.
- Enjoy the flexibility of hybrid working.
- Gain valuable experience and grow your career in a fast-paced environment.
- Work in a role where every day brings a new challenge and opportunity.
- Salary up to £26,000
- 25 days holiday (increase each year by 1 day on your anniversary)
If you're ready to bring your skills and enthusiasm to our operations team, we’d love to hear from you!
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What We Do
Inspiring a love for reading.
We are proud to be the exclusive supplier of award-winning assistive technology tools.
Our scanning pens are portable, pocket-sized devices that read text aloud with a human-like digital voice – making them perfect for students with dyslexia and other learning disabilities.
Did you know 1 in 10 of us have dyslexia? We’re on a mission to raise global awareness of the learning disability. Our movement, #SucceedWithDyslexia aims to do just that – by promoting a greater understanding around the world. www.succeedwithdyslexia.com
Ultimately, we strive to support students at every level of education with a range of technology tools. With offices in the United Kingdom, United States, Canada, India and Australia, we hope to play a part in boosting the confidence and attainment of students around the world using the power of assistive technology.
