Operations Assistant

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

We have an exciting opportunity to join a growing team within our Real Estate sector. As the Operations Assistant you will be managing the operational reporting, compliance and auditing requirements for the business unit along with supporting finance teams, the real estate commissions, including resourcing.

A high level of confidentiality is required for this role. An ability to anticipate requirements, along with a proactive approach with keen problem solving and clear communication skills are a must. The successful candidate will be able to demonstrate their ability to work in a team and with multiple high-level clients and internal stakeholders. The candidate will need to manage their own and others’, time effectively to complete tasks to a consistently high standard and to deadlines. The role will suit a high calibre individual who is looking for a varied and challenging role.  

Working hours will be 37.5 hours each week. Some flexibility would be beneficial when required by deadlines, meetings and events.

The main duties are:

• Supporting resourcing requirements and coordination for developer commissions – working closely with commission managers across multiple Joint Ventures and key client accounts to ensure resilience, early engagement and coordination of on/off boarding.
• Oversight and maintenance of Commission Execution Plans – support set up with new commissions and provide assistance to commission managers.
• Managing Real Estate business unit audits; internal & Director audits; and ISO preparation and compliance.
• Ensuring SOX compliance and supporting the commissions finance team with reporting and operational tasks.
• Managing Dynamics365 operational tasks to include: report running (missing timesheets, utilisation, expenses) for cost centre leads and regional leads, assign resources to job numbers, timesheet input for extended absences.
• Ensuring best practice for timesheet and expenses input and being point of contact for queries, including chasing missing timesheets.
• Assuring and supporting BAU operations regarding the BMS. Providing training and guidance to colleagues where needed.
  • Auditing processes regularly to ensure compliance and communicating areas of best practice or non-compliance.
• Providing reports on Client Care and overdue reporting.
• Assist commissions to request.
• Providing reports on Contracts Database and processing tasks through Risk Management.
• Manage and ensure compliance with Mandatory Training.
• Ad hoc requests for support from the real estate leadership team.

• Proactive and approachable, well organised, innovative and a strong communicator.
• Strong experience in supporting and influencing business (operational, finance and governance) processes through stakeholder management and leadership.
• High attention to detail and proactive approach to problem solving.
• Confidence in communicating with high level clients and stakeholders.
• High level of proven confidentiality and security awareness.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

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Please find out more about us at www.turnerandtownsend.com/

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.