Operations Analyst

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023,  Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact 

We are seeking a highly curious and driven individual to join our team as an Operations Analyst. Reporting to the SVP of Operations, this role is ideal for someone who enjoys delving into complex business challenges, balancing data-driven analysis with hands-on experience, and working in dynamic operational environments. You will spend time in our distribution centers, gaining first-hand knowledge of daily operations, collaborating with DC leadership, and translating these insights into actionable insights that influence measurable outcomes. By deeply understanding our business, you will play a key role in delivering data-driven impact.

In This Role You’ll Get To:

• Build spreadsheet models to reflect real-time operations, iterating as needed to ensure accuracy and relevance

• Spend time in our Distribution Centers to observe and understand operational processes

• Work closely with DC leadership to gather insights and translate them into data-driven recommendations

• Learn and apply SQL for querying data from our backend systems to support analysis and decision-making

• Deliver quick, actionable insights through spreadsheets, with more advanced data analysis to follow as needed

• Collaborate with leadership to improve and influence operational performance based on findings from hands-on work

• Continuously refine processes and models based on feedback, new data, and real-world observations

• Bring fresh, actionable insights from your time in the DCs, helping to drive continuous improvement in our complex operations

What We’re Looking For:

• Bachelor's or Master's degree in Data Science or related field

• Proficiency in Excel and Google Sheets, with a focus on building practical, actionable models

• Skilled in using Python or R in spreadsheets for data analysis

• Experience using or a willingness to learn SQL to perform data queries

• Driven by curiosity, eager to explore complex business processes

• Interested in spending time in our distribution centers to understand operations in depth

• Strong problem-solving skills and the ability to work iteratively, refining outputs based on feedback and new learnings

• Desire to perform the day-to-day tasks of an hourly team member to fully understand our operations

• Excellent communication skills for effective collaboration with leadership and team members

• Available for 25% travel based on business needs to ThredUP distribution centers

At ThredUp, your base pay is one part of your total compensation package. This role pays between $60,000 and $100,000, and your actual base pay will depend on your skills, qualifications, experience, and location.
Many ThredUp employees also have the opportunity to own shares of ThredUp stock. ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan. Subject to eligibility requirements, you’ll also receive other benefits: Comprehensive medical & dental coverage, vision, 401k, life and disability insurance.

This role is not eligible for visa sponsorship.

What We Offer:

• 4-day work week, with Fridays off

• Hybrid work environment: 3 days in the office and 1 day remote each week

• Competitive salary (we leverage market data)

• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards

• Employee stock purchase plan

• Flexible PTO (take the time you need) + 13 company holidays

• Paid Sabbatical after 3 years of full time employment

• Generous paid parental leave for new mothers and fathers

• Medical, dental, vision, 401k, life and disability insurance offered

• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email [email protected] the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.