Operations Analyst - US Wire Investigations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

US Dollar Wire Investigations are conducted by financial institutions to aid clients in queries surrounding payments post settlement. Some of these queries include amendments, return of funds, bene claims nonreceipt of funds, recall of funds. In this role you will be contacting both external banks and internal clients to resolve any inquiries on payments using the GIN system to work on individual cases

As an Operations Analyst you are part of this US Dollar FI Investigations group and will be responsible for reviewing inquires from our financial institution clients utilizing SWIFT to communicate between Bank of America and other Financial institutions to resolve any open quires on post settlement payments. Analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Required Skills:

• Must be able to Multitask using various systems/applications as well as different tasks at different times.

• A strong ability to work both independently and collaboratively.

• Excellent communication/organizational skills

• Work experience with Microsoft Office Suite, especially Excel.

Desired Skills:

• Wire Transactional background/knowledge

• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Shift:

1st shift (United States of America)

Hours Per Week: 

40