Experienced team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team responsible for providing Global Application Support encompassing mailbox monitoring, Remedy tracking and reporting, and support of the application, with occasional extended support during nights/weekends/holidays as needed
Skills:
- Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.
- Familiarity with ServiceNow or similar customer service ticketing application preferred
- Familiarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody’s
- Familiarity with HTML and SQL
- Big 4 experience is a plus
- Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.
- Candidate must possess excellent organizational skills with attention to detail.
- Ability to prioritize and facilitate assignments with minimal supervision
- Strong oral and written communication skills.
- Strong customer relationship management skills and analytical ability, and the ability to work effectively with customers and ITS management/staff.
- Good interpersonal skills with demonstrated success in dealing with diverse functional teams
- Research & Troubleshooting Skills – detail oriented
- Possess a high level of motivation with a strong commitment to customer service and continuous improvement.
- Ability to handle multiple tasks and support special project needs
Skills Required
- Strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access
- Familiarity with ServiceNow or similar customer service ticketing application
- Familiarity with data research tools, specifically Refinitiv, Thomson Reuters, and Moody's
- Familiarity with HTML and SQL
- Big 4 experience
- Excellent organizational skills with attention to detail
- Ability to prioritize and facilitate assignments with minimal supervision
- Strong oral and written communication skills
- Strong customer relationship management skills and analytical ability
- Good interpersonal skills with success in dealing with diverse functional teams
- Research & Troubleshooting Skills - detail oriented
- High level of motivation with commitment to customer service
- Ability to handle multiple tasks and support special project needs
What We Do
Zealogics LLC provides a broad range of IT consulting, systems implementation and application outsourcing services through an optimized global delivery model. Zealogics builds deep knowledge of traditional product engineering across mechanical, electronics and software platforms, to enable clients to navigate their digital transformation. Zealogics values engineering techniques, automation frameworks, and reference models which are refined through engagements with Fortune 500 enterprises and OEMs. We combine customer-centric product strategies through a collaborative approach for execution. We help to harmonize processes, identify bottlenecks, and eliminate non-value tasks to deliver world-class products. With impeccable focus on client needs we connect specialized resources for the right positions, both for full time and contractual placements. Our long-term relationships with employees and clients have been built in an environment of integrity and commitment, with a shared goal of mutual success. Zealogics hires experienced people to solve a wide array of IT and Engineering challenges that our clients face. Our guarantee - Zealogics provides the best value services in town.
