Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
Key Areas of Responsibility:
- Monitor, maintain & troubleshoot Candescent SaaS products and offerings (Level 2).
- Lead application and network troubleshooting. This includes working with Network Engineering and Incident Management teams to drive issue resolution.
- Monitor dashboards, respond to application and network alerts, and manage a ticket queue.
- Manage communications via email and respond to phone calls from third-party vendors, internal teams, and financial institutions.
- Document standard operating procedures.
- Assist peer analysts with network specific issues.
- Train and mentor junior members of the team.
Basic Qualifications:
- Bachelor’s degree in computer science/information technology or equivalent experience
- Superior written and verbal communication skills
- Application support experience in the cloud (GCP, AWS, and/or Azure)
- Troubleshooting complex production issues (application, network, infrastructure)
- Observability tool experience (Dynatrace, SolarWinds, GCP, etc.)
Preferred Qualifications:
- Experience in the Banking/FinTech Industry
- Experience with Palo Alto and/or Fortinet appliances
- Expertise in implementing and troubleshooting Network connectivity
- Experience with management and coordination of dedicated circuits
- Experience with VPNs and High-Availability network setups
- Additional Job Description
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Skills Required
- Bachelor's degree in computer science, information technology, or equivalent experience
- Superior written and verbal communication skills
- Application support experience in cloud environments such as GCP, AWS, or Azure
- Experience troubleshooting complex production application, network, and infrastructure issues
- Experience with observability tools such as Dynatrace, SolarWinds, or GCP tools
- Experience in the banking or fintech industry
- Experience with Palo Alto or Fortinet appliances
- Expertise implementing and troubleshooting network connectivity
- Experience managing and coordinating dedicated circuits
- Experience with VPNs and high-availability network setups
Candescent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Candescent and has not been reviewed or approved by Candescent.
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Leave & Time Off Breadth — Policies include unlimited vacation for full-time exempt staff, tenure-based accrual for non-exempt, plus floating holidays and sick leave. This breadth of time off suggests flexibility across employment classifications.
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Wellbeing & Lifestyle Benefits — A discount program is cited that provides access to deals at over 250 retailers. This perk adds everyday savings beyond core benefits.
Candescent Insights
What We Do
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences. Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.
